FirstService Residential Illinois

Initial Business Response / [redacted] (1000, 10, 2015/06/02) */ On the evening the leak was identified, [redacted] was sent out to investigate the issue and continued to do so the next morning as wellAt that time it was determined that a remedy would require access into additional unitsDue to the need to coordinate with several owners the work was scheduled for May 11thUnfortunately, there were limitations in accessing units either because we could not obtain keys for access or the ownership was not availableTherefore, in order to expedite a resolve we consulted with an alternate plumber, AMS, who ended up having the capabilities to provide prompter serviceOn May 11th, AMS was able to rod the whole line by accessing only two unitsAs of May 11th, the leak has been resolved and the association has implemented any required repairsAny additional damages (ieplaster, painting) should be coordinated with association's insurance provider, [redacted] and the individual owner's homeowner insurance company