First Transit

Dear [redacted] Thank you for expressing your concerns regarding the inconveniences you experienced while using our services We apologize for the condition of the bus you traveled on from [redacted] We are never satisfied when a customer expresses a complaint or displeasure in the way he or she is treated or served, and we regret you had an unpleasant experienceGreyhound Lines, Incis committed to providing quality customer service and maintaining affordable pricesIt is important to us to always strive for improvement and customer input helps our company with this processRest assured we take this complaint seriously and appropriate action will be taken As a gesture of our commitment to you a valued customer, we have issued a credit in the amount of $ Once again, we apologize that we failed to provide the level of service you expected and deserved We hope you will not let this incident deter you from using our services, and trust you will give us another opportunity to prove that we can be the most reliable and economical form of transportation to meet your needs

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ---As of today, consumer has not received the refund promised by the businessConsumer is requesting status of refund, when it was sent, and in what form it was sent

This is a copy of the email we sent to the customer________________________________________From: CustomerRelationsSent: Thursday, November 19, 4:PMTo: [redacted] Subject: First Transit ComplaintDear [redacted] ,Thank you for contacting the Customer Relations department at FirstGroup America.Please allow us to apologize for your recent experience with First TransitAs a company, we take every possible step toward providing excellent customer service, and this incident should not be acceptable under any circumstance.Case File number [redacted] has been generated based on your complaint and forwarded to the Contract Manager at the First Transit location nearest your zip code area, who will contact you within the next five (5) business days for folland resolution.Please do not hesitate to call or e-mail, if you have any questions.Lorraine C.Customer Relations DepartmentFirstGroup AmericaFS/FT

Hello in reference to your question I will say I spoke with a Lori Cwho is in the customer relation group for First Group America she also responded back to me via Revdex.com complaint web on 11/She specifically said that she would forward my complaint to the contract manager and they would contact me to set up a resolutionThis has not been done so my issue has not been resolveIn the mean time first transit is making money off my partner and many others and they will take her to dialysis but she does not get picked upIt is getting ready to get cold out and I would feel good knowing that while I am at work that she has reliable transportation to and from dialysis

I still would like to know why no supervisor gave me a callJim told me she did receive my concerns but the issues,continuedThe staff have been very abusive and negligent during the past monthsSo she is that busy in months not to call or email anyone even after my complaints to the her staff, and left voicemail personally, called the County and State? Really

Dear [redacted] ,Let me apologize again for all inconveniences and for the delay in getting a resolution from our companyThe new local Contract Manager in that area is Stacei A., her phone number is [redacted] and her email is [redacted] Your case was re-escalated so that she can handle it and give you a resolution to this matter.We appreciate your patient during this process.Sincerely,Loraine C.Customer Relations DepartmentFirstGroup AmericaFS/FT

Customer has been called and credit in the amount of $will be issued back to credit card SB