First Time Plumbing, Heating & Air Conditioning, LLC

Initial Business Response / [redacted] (1000, 10, 2015/05/22) */ Are we sure that they called the correct company? No one in the office remembers getting a call from this person and more importantly no one in the office has been in this business for yearsOur office manager can explain with great detail what goes on during a tune up and would have been happy to let the customer know what was expected Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/05/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) The lady I spoke with knew ***, the guy that came out to my houseShe said that she would have him call me the next weekThere is no doubt that I called the same placeShe knew excately who I wasI think the reason they act like they don't know what is going on is because of how unprofessional she acted Final Business Response / [redacted] (4000, 14, 2015/06/01) */ All of our phone calls are recorded and we went back and reviewed all the phone calls in this time frame and there was not a call like this

Initial Business Response /* (1000, 10, 2015/05/22) */
Are we sure that they called the correct company? No one in the office remembers getting a call from this person and more importantly no one in the office has been in this business for 30 years. Our office manager can explain with great...

detail what goes on during a tune up and would have been happy to let the customer know what was expected.
Initial Consumer Rebuttal /* (3000, 12, 2015/05/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The lady I spoke with knew [redacted], the guy that came out to my house. She said that she would have him call me the next week. There is no doubt that I called the same place. She knew excately who I was. I think the reason they act like they don't know what is going on is because of how unprofessional she acted.
Final Business Response /* (4000, 14, 2015/06/01) */
All of our phone calls are recorded and we went back and reviewed all the phone calls in this time frame and there was not a call like this.