First Telecommunications

We purchased an 11 phone system from First Tel. The sales man who quoted us forgot to include an essential piece for our PA system. We incurred unexpected charges on our monthly service as well, taxes being roughly $38.00/mth. When they came to install the system, the lines had not been released from Charter, which should have been done by the salesman. We found out the salesman had quit, that it was going to be an additional charge for the part and installation. It ended up being upwards of $400.00 extra than we originally had planned for. The owner refused to take any financial responsibility for his employees mistake. Mark delivered a unprofessional level of customer service.