To whom it may concern,The customer who purchased this item from us shipped the product outside of US to the Dominican RepublicThe battery weighs poundsIt is clearly stated on our receipts that an items warranty is voided once it is taken outside of the United StatesThe customer was fully aware of this upon purchasing, as it is written on our receiptAt this point, we cannot confirm her claim, nor issue her product service in the country that she shipped the item to.Please see attached receipt with our international return policy on it.Please let me know if you have any further questions or concerns.Sincerely,IanFront Row Electronics###-###-####
To whom it may concern,The customer who purchased this item from us shipped the product outside of US to the Dominican RepublicThe battery weighs poundsIt is clearly stated on our receipts that an items warranty is voided once it is taken outside of the United StatesThe customer was fully aware of this upon purchasing, as it is written on our receiptAt this point, we cannot confirm her claim, nor issue her product service in the country that she shipped the item to.Please see attached receipt with our international return policy on it.Please let me know if you have any further questions or concerns.Sincerely,IanFront Row Electronics###-###-####