First Quality Tax Service

I waited almost year for an appt with *** since he was booked up last yearI finally got in this year, March A little later than I wanted*** assistant had told me how to check online for cancellations, but it was a laborious process involving manually checking each day, and I don't have time for thatWho in the year doesn't have a cancellation list? Apparently not themSo I called their answering service twice to see if they knew of any cancellations
I then get an irate call by ***'s assistant while I'm at work, yelling at me that "You are no longer allowed to call our answering service!!"
Really?
I didn't know I was breaking a law by using your own answering service
She then cancelled my appointment
I wrote a letter to *** and sent an email to his office with no response
If this is how a company treats its new clients then it's an absolute joke of a companyI should have put more stock in those 1-star *** reviews
And *** needs to learn a bit of

Review: I waited almost 1 year for an appt with [redacted] since he was booked up last year. I finally got in this year, March 31. A little later than I wanted. [redacted] assistant had told me how to check online for cancellations, but it was a laborious process involving manually checking each day, and I don't have time for that. Who in the year 2016 doesn't have a cancellation list? Apparently not them. So I called their answering service twice to see if they knew of any cancellations.

I then get an irate call by [redacted]'s assistant while I'm at work, yelling at me that "You are no longer allowed to call our answering service!!"

Really?

I didn't know I was breaking a law by using your own answering service.

She then cancelled my appointment.

I wrote a letter to [redacted] and sent an email to his office with no response.

If this is how a company treats its new clients then it's an absolute joke of a company. I should have put more stock in those 1-star [redacted] reviews.

And [redacted] needs to learn a bit of class. She can start by learning how not to yell at a potential client over the phone. And how not to cancel their appointment that they've made months ago. Maybe she had a bad day and got locked out of her eHarmony account? [redacted] has even worse issues to allow this to happen. I guess we know who wears the pants in this office.

Worst cus[redacted]er service experience ever. And to cancel my appt in the middle of tax season for no valid reason? I think they should change their name to "Worst Quality Taxes." It's more fitting.Desired Settlement: I would like this to go on their record. I've reached out to the company several times seeking a resolution, with no response, and want nothing from them except to let as many people know how unbelievably unprofessional and ill-mannered they are.