To whom it may concern,First National Fleet and Auto has fully complied with my request to unwind the financing and refund me a mutually agreed upon/ negotiated amount.I am satisfied with their response.Thank you for your time and arbitration, [redacted]
Dear [redacted] or To Whom It May Concern, Attached in .pdf format is a copy of the "Pre-Selected" Certificate and Prolink CRM (Customer Relationship Management Software) Dialog of communication for the above referenced customerThe certificate state(s) "Pre-Selected" Auto Loan Up To $ based on terms and conditions at the bottom of the certificate This certificate does not state Pre-Approved or Approved because the customer has to meet guidelines and requirement(s) by each lender This particular circumstance was even more complicated because the customer had a current/recent delinquent auto loan and had limited resources for down payment The lender determines the actual dollar amount of the loan We just simply try and match the customer with the vehicle (collateral) that qualifies for the amount of the loan If the vehicle selection as a preferred vehicle by lender suggestion, Mr [redacted] is able to purchase any vehicle (Full Sized Truck or Van) he wants as long as it fits into the parameters of the lender approval and the adequate down payment We inventory over vehicles at four locations in Seattle, Everett and Tacoma in which any vehicle is available for purchase We actually had lender approval and available preffered vehicle(s) but the customer exercised his option not to purchaseI would be more than willing to talk to [redacted] personally if he has any further questions or needs additional information Thank you again! If you have any questions, comments, need further information or assistance, please reply to this email For immediate attention, call or text to [redacted] Yours truly, FIRST NATIONAL FLEET & LEASE, INC John Y [redacted] @hotmail.com [redacted] Seattle, WA 98133-7518CEL [redacted] OFF [redacted] DirectFAX (206) 299-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Attached in .pdf format is the Signed Agreement & Acknowledgement of Goodwill Service, [redacted] Repair Order Copy & Inspection Form The vehicle has had an accident (which shows on the CARFAX Vehicle History Report from: 12/16/2015) but DOES NOT indicate "Structure Damage." We inspected the vehicle internally through our Service Department, made the repair(s) from the result of the inspection, sent the vehicle to [redacted] *** to have a recall performed, Oil Change/Filter and a courtesy inspection All of which passed We provided substitute transportation while the inspections/repairs were made, quality road test, washed & vacuumed the vehicle We have also stated to [redacted] that, if the vehicle was used as a trade in for another vehicle at First National Fleet & Lease, we would not use the information from the CARFAX Vehicle History Report as a deduction in the appraised value.If you have any questions, comments, need further information or assistance, please reply to this email For immediate attention, call or text to [redacted] Yours truly, FIRST NATIONAL FLEET & LEASE, INC**Attachments redacted by Revdex.com staff**
Dear [redacted] and/or To Whom It May Concern at the Revdex.com, Please allow me to perform my due diligence with our INHOUSE Account Manager Robin S [redacted] ( [redacted] @gmail.com) I will contact you with the results of my research and reply to you direct via email with our response to this complaint Thank you in advance, if you have any questions or comments, please forward to [redacted] @hotmail.com Thank you in advance!
[redacted] Attached in .pdf format is the Good Will & Release of All Claims, signed by [redacted] Spouse In addition to the document, we also are reimbursing the customer over $ USD in Gasoline for the trip made to our dealership from the customer's residence in Olympia, WA If you have any questions, comments, need further information or assistance, please contact John Y [redacted] by email at [redacted] @hotmail.com or for a immediate response, call or text to [redacted] Thanks you in advance Yours truly, FIRST NATIONAL FLEET & LEASE, INC John Y [redacted] @hotmail.com
Complaint: [redacted] I am rejecting this response because:There was simply no reason for First National to stop taking payments every month, as we set up!! That was the point and purpose of setting payments up to come out days after my payday, every month!! To avoid any problems!! First National stopped!! I didnt!! The poor customer service after, they had my car repossessed, caused me alot of stress and anxiety!! Robin and Stephanie, very rude & disrespectful, when trying to call and figure out what was goin on after my car was repossessedDays of worked missed!! Its unacceptable!! If payment arrangements have been set up, First National, should have to honor and comply with them!! Someone, should be held accountable for not doing their job?? But, I shouldn't have too!! I did mine!! The money was in my account!! Sincerely, [redacted]
I will contact [redacted] personally to resolve his issues regarding the vehicle purchase He may contact me directly at [redacted] or by email to: [redacted] @hotmail.com
Dear [redacted] ***, Attached in .pdf format is the following document(s) Good Will & Release of Claims Agreement, Copy of Check Number [redacted] for the amount of $ USD, Copy of the USPS Priority Mail Label Tracking Number [redacted] and the Complete Copy of the Retail Installment Sale Contract (for [redacted] , Investigator 3, Department of Licensing - Fraud and Complaint Investigations) who is CC on this email The check will be sent on Tuesday, April 12th You should receive it by Thursday, April 14th at the latestAs per our telephone conversation, please sign/print & date, the Good Will & Release of Claims Agreement and return by scan email to: [redacted] @hotmail.com or by FAX to (206) 299- Thank you in advance for your anticipated cooperation and patience in this matterIf you have any questions, comments, need further information or assistance, please reply to this email For immediate attention, call or text to (206) 679- Yours truly, FIRST NATIONAL FLEET & LEASE, INC ***Please See Attached***
To whom it may concern,First National Fleet and Auto has fully complied with my request to unwind the financing and refund me a mutually agreed upon/ negotiated amount.I am satisfied with their response.Thank you for your time and arbitration, [redacted]
Dear [redacted] or To Whom It May Concern, Attached in .pdf format is a copy of the "Pre-Selected" Certificate and Prolink CRM (Customer Relationship Management Software) Dialog of communication for the above referenced customerThe certificate state(s) "Pre-Selected" Auto Loan Up To $ based on terms and conditions at the bottom of the certificate This certificate does not state Pre-Approved or Approved because the customer has to meet guidelines and requirement(s) by each lender This particular circumstance was even more complicated because the customer had a current/recent delinquent auto loan and had limited resources for down payment The lender determines the actual dollar amount of the loan We just simply try and match the customer with the vehicle (collateral) that qualifies for the amount of the loan If the vehicle selection as a preferred vehicle by lender suggestion, Mr [redacted] is able to purchase any vehicle (Full Sized Truck or Van) he wants as long as it fits into the parameters of the lender approval and the adequate down payment We inventory over vehicles at four locations in Seattle, Everett and Tacoma in which any vehicle is available for purchase We actually had lender approval and available preffered vehicle(s) but the customer exercised his option not to purchaseI would be more than willing to talk to [redacted] personally if he has any further questions or needs additional information Thank you again! If you have any questions, comments, need further information or assistance, please reply to this email For immediate attention, call or text to [redacted] Yours truly, FIRST NATIONAL FLEET & LEASE, INC John Y [redacted] @hotmail.com [redacted] Seattle, WA 98133-7518CEL [redacted] OFF [redacted] DirectFAX (206) 299-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Attached in .pdf format is the Signed Agreement & Acknowledgement of Goodwill Service, [redacted] Repair Order Copy & Inspection Form The vehicle has had an accident (which shows on the CARFAX Vehicle History Report from: 12/16/2015) but DOES NOT indicate "Structure Damage." We inspected the vehicle internally through our Service Department, made the repair(s) from the result of the inspection, sent the vehicle to [redacted] *** to have a recall performed, Oil Change/Filter and a courtesy inspection All of which passed We provided substitute transportation while the inspections/repairs were made, quality road test, washed & vacuumed the vehicle We have also stated to [redacted] that, if the vehicle was used as a trade in for another vehicle at First National Fleet & Lease, we would not use the information from the CARFAX Vehicle History Report as a deduction in the appraised value.If you have any questions, comments, need further information or assistance, please reply to this email For immediate attention, call or text to [redacted] Yours truly, FIRST NATIONAL FLEET & LEASE, INC**Attachments redacted by Revdex.com staff**
Dear [redacted] and/or To Whom It May Concern at the Revdex.com, Please allow me to perform my due diligence with our INHOUSE Account Manager Robin S [redacted] ( [redacted] @gmail.com) I will contact you with the results of my research and reply to you direct via email with our response to this complaint Thank you in advance, if you have any questions or comments, please forward to [redacted] @hotmail.com Thank you in advance!
[redacted] Attached in .pdf format is the Good Will & Release of All Claims, signed by [redacted] Spouse In addition to the document, we also are reimbursing the customer over $ USD in Gasoline for the trip made to our dealership from the customer's residence in Olympia, WA If you have any questions, comments, need further information or assistance, please contact John Y [redacted] by email at [redacted] @hotmail.com or for a immediate response, call or text to [redacted] Thanks you in advance Yours truly, FIRST NATIONAL FLEET & LEASE, INC John Y [redacted] @hotmail.com
Complaint: [redacted] I am rejecting this response because:There was simply no reason for First National to stop taking payments every month, as we set up!! That was the point and purpose of setting payments up to come out days after my payday, every month!! To avoid any problems!! First National stopped!! I didnt!! The poor customer service after, they had my car repossessed, caused me alot of stress and anxiety!! Robin and Stephanie, very rude & disrespectful, when trying to call and figure out what was goin on after my car was repossessedDays of worked missed!! Its unacceptable!! If payment arrangements have been set up, First National, should have to honor and comply with them!! Someone, should be held accountable for not doing their job?? But, I shouldn't have too!! I did mine!! The money was in my account!! Sincerely, [redacted]
I will contact [redacted] personally to resolve his issues regarding the vehicle purchase He may contact me directly at [redacted] or by email to: [redacted] @hotmail.com
Dear [redacted] ***, Attached in .pdf format is the following document(s) Good Will & Release of Claims Agreement, Copy of Check Number [redacted] for the amount of $ USD, Copy of the USPS Priority Mail Label Tracking Number [redacted] and the Complete Copy of the Retail Installment Sale Contract (for [redacted] , Investigator 3, Department of Licensing - Fraud and Complaint Investigations) who is CC on this email The check will be sent on Tuesday, April 12th You should receive it by Thursday, April 14th at the latestAs per our telephone conversation, please sign/print & date, the Good Will & Release of Claims Agreement and return by scan email to: [redacted] @hotmail.com or by FAX to (206) 299- Thank you in advance for your anticipated cooperation and patience in this matterIf you have any questions, comments, need further information or assistance, please reply to this email For immediate attention, call or text to (206) 679- Yours truly, FIRST NATIONAL FLEET & LEASE, INC ***Please See Attached***