First National Bank Fox Valley

This letter is in response to the complaint that was filed by Susan with the Revdex.com of Wisconsin regarding Susan's business checking account ending in ***After completing an investigation of Susan's concerns it was determined the business checking account ending in [redacted] did have a minimum daily balance requirement of $to avoid a $maintenance feeThe minimum daily balance requirement was in accordance with the terms and conditions of the business checkingIn November and December of the business account was charged $each month for falling below the minimum daily balance requirementOn January 7th of there was a refund credit of $put back into the accountThe business checking account did fall below the $minimum daily balance requirement each month thereafterA monthly statement was mailed to the address on fileThe maintenance fees assessed to the business checking account are valid according to the terms and conditions of the account; however, on August 8th, there was a $refund credit to the business checking ending in ***The total amount refunded was $66, which is slightly over half of the accessed feesAs mentioned above the maintenance fees are valid according to the terms and conditions of the product however as a customer courtesy the $was refunded At FNB-Fox Valley, we place a high value on providing quality service and recognize that customer satisfaction is key to our continued successIf I may be of further assistance, now or in the future, please feel freer to contact me at ###-###-####

Bank withdrew funds ("maintenance fee") in the amount of $12/month from my account without my notification or permission from November, until August 2016, when I closed the account (a period of months or $120) I contacted the bank office on numerous occasions to remedy the situation In January, they told me that I must transfer more money into the account to avoid fees, which I did However, they continued to deduct the $service fee on a monthly basis

This letter is in response to the complaint that was filed by Susan with the Revdex.com of Wisconsin regarding Susan's business checking account ending in [redacted]. After completing an investigation of Susan's concerns it was determined the business checking account ending in [redacted] did...

have a minimum daily balance requirement of $500 to avoid a $12 maintenance fee. The minimum daily balance requirement was in accordance with the terms and conditions of the business checking. In November and December of 2015 the business account was charged $12 each month for falling below the minimum daily balance requirement. On January 7th of 2016 there was a refund credit of $24 put back into the account. The business checking account did fall below the $500 minimum daily balance requirement each month thereafter. A monthly statement was mailed to the address on file. The maintenance fees assessed to the business checking account are valid according to the terms and conditions of the account; however, on August 8th, 2016 there was a $42 refund credit to the business checking ending in [redacted]. The total amount refunded was $66, which is slightly over half of the accessed fees. As mentioned above the maintenance fees are valid according to the terms and conditions of the product however as a customer courtesy the $66 was refunded.  At FNB-Fox Valley, we place a high value on providing quality service and recognize that customer satisfaction is key to our continued success. If I may be of further assistance, now or in the future, please feel freer to contact me at ###-###-####.