I have attached a letter that Mr. [redacted] wrote to Mr. [redacted] concerning his complaint. Mr. [redacted] had filed a complaint with the Office of Comptroller of the Currency. In responding to the OCC, we are required to write directly to the customer with a copy to the agency.
We do regret that Mr. [redacted]...
does not believe we handled his transaction properly. We believe that we did.
[redacted]
President
First Liberty National Bank
Liberty, Texas
I have attached a letter that Mr. [redacted] wrote to Mr. [redacted] concerning his complaint. Mr. [redacted] had filed a complaint with the Office of Comptroller of the Currency. In responding to the OCC, we are required to write directly to the customer with a copy to the agency.
We do regret that Mr. [redacted]...
does not believe we handled his transaction properly. We believe that we did.
[redacted]
President
First Liberty National Bank
Liberty, Texas