First Interstate Bank

On behalf of the bank, I want to apologize to Ms [redacted] We will get the $refunded immediately

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me

We require more information in order to respond to this complaintIf this is a customer, an account number would be helpfulOtherwise please provide the branch location and the date of the transaction in questionAlso please provide documentation from the other bank that said there was a counterfeit bill or a contact name and number at that bank to help us investigate the issueThank you

Casper Downtown First Interstate Bank [redacted] July 12, 2016Revdex.comSCounty Road Suite 100Fort Collins, CO 80528Re: Complaint ID [redacted] Dear Mr [redacted] [redacted] *** [redacted] This letter is in response to complaint ID [redacted] filed against First Interstate BankIn the complaint the customer claims that First Interstate incorrectly denied his debit card transactions while he was traveling out of state for medical treatmentHe goes on to say that because of the denials he was forced to stay in a homeless shelter and is seeking unspecified recompense from the bankThe complaint addresses a charge at a gas station on July 2nd in Davenport, Iowa that was declinedWe have no evidence of that charge being attempted on our system so we cannot support the claim that the card was declined at point of saleWe show numerous transactions on and around July 2nd that were paid and not declined indicating that the customer did have access to funds and was using his debit card while in IowaThe only decline we see in the first part of July is on July 8th when the customer attempted a $charge with only $availableThat charge was declined but is outside of the timeframe listed in the Revdex.com complaintWe have conducted a full file review and simply cannot corroborate the claim made in the customer's letterPlease let us know if we can provide any additional informationSincerely,Cheryl C [redacted] Personal Banking Manager cc: William H [redacted] , Regional President Tawnya S [redacted] , Chief Compliance Officer

Dear Ms [redacted] This is in response to your letter regarding [redacted] ’s recent complaintIn the letter Mr [redacted] has raised concerns with our funds availability policy, a charge he received for a mobile deposit, his treatment in our South Missoula branch and difficulties closing his account Funds Availability: In general, if a check image of an eligible check transmitted through the mobile service is received and accepted before 5:00PM Mountain Time on a business day, we consider that they day of the depositOtherwise, it will be considered the next business dayMobile Deposit: There is a fee for each item deposited from a mobile phone into a checking or savings accountInformation to that end is currently in three places on our website and the up to date fee information is available on our fee scheduleAcceptance of the terms and conditions when registering for the mobile service would indicate awareness of the feeTreatment in Branch: After depositing his check via the mobile application, Mr [redacted] went to the branch and attempted to cash the checkDue to a processing error on the part of the employee, Mr [redacted] was allowed to cash the check and was given $cashWhen the branch manager intervened to explain that he had already deposited the check electronically and would need to return the cash, Mr [redacted] refusedHe became quite angry and left the bank with the $cash and the physical check along with an incoming credit of $from the mobile depositAccount Closure: Mr [redacted] alleges in his complaint that our call center would not close his account at his request When he called and spoke to an agent, he refused to authenticate his identity and hung up on the bank employeeThe branch was already closing the account but had to wait for the aforementioned mobile deposit to clearAdditionally, Mr [redacted] had not canceled a direct deposit and had we closed the account earlier, his deposit would have rejectedMr [redacted] ’s account is closed and the $mobile deposit issue has been resolvedWe are sorry he was dissatisfied with the services of First Interstate Bank and we wish him well in his new banking relationshipSincerely,Tawnya S [redacted] Chief Compliance Officer

First Interstate Bank will refund the $fee to Ms***s checking accountThe fee was added incorrectly to a loan that had been paid offWe regret the error and any inconvenience to Ms***Thank you for the opportunity to resolve and respond to this matter

vendor agreed to reimbursed the amount requested and I accepted, as of today nothing has been received

On behalf of the bank, I want to apologize to Ms***We will get the $refunded immediately

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

We require more information in order to respond to this complaint. If this is a customer, an account number would be helpful. Otherwise please provide the branch location and the date of the transaction in question. Also please provide documentation from the other bank that said there was a...

counterfeit bill or a contact name and number at that bank to help us investigate the issue. Thank you.

Dear Ms. [redacted]This is in response to your letter regarding [redacted]’s recent complaint. In the letter Mr. [redacted] has raised concerns with our funds availability policy, a charge he received for a mobile deposit, his treatment in our South Missoula branch and difficulties closing his account....

Funds Availability: In general, if a check image of an eligible check transmitted through the mobile service is received and accepted before 5:00PM Mountain Time on a business day, we consider that they day of the deposit. Otherwise, it will be considered the next business day. Mobile Deposit: There is a fee for each item deposited from a mobile phone into a checking or savings account. Information to that end is currently in three places on our website and the up to date fee information is available on our fee schedule. Acceptance of the terms and conditions when registering for the mobile service would indicate awareness of the fee. Treatment in Branch: After depositing his check via the mobile application, Mr. [redacted] went to the branch and attempted to cash the check. Due to a processing error on the part of the employee, Mr. [redacted] was allowed to cash the check and was given $100 cash. When the branch manager intervened to explain that he had already deposited the check electronically and would need to return the cash, Mr. [redacted] refused. He became quite angry and left the bank with the $100 cash and the physical check along with an incoming credit of $100 from the mobile deposit. Account Closure: Mr. [redacted] alleges in his complaint that our call center would not close his account at his request.  When he called and spoke to an agent, he refused to authenticate his identity and hung up on the bank employee. The branch was already closing the account but had to wait for the aforementioned mobile deposit to clear. Additionally, Mr. [redacted] had not canceled a direct deposit and had we closed the account earlier, his deposit would have rejected. Mr. [redacted]’s account is closed and the $100 mobile deposit issue has been resolved. We are sorry he was dissatisfied with the services of First Interstate Bank and we wish him well in his new banking relationship. Sincerely,Tawnya S[redacted]Chief Compliance Officer

Casper Downtown First Interstate Bank[redacted]
[redacted] 
July 12, 2016Revdex.com8020 S. County Road 5 Suite 100Fort Collins, CO 80528Re:  Complaint ID [redacted]Dear Mr. [redacted]...

[redacted] This letter is in response to complaint ID [redacted] filed against First Interstate Bank. In the complaint the customer claims that First Interstate incorrectly denied his debit card transactions while he was traveling out of state for medical treatment. He goes on to say that because of the denials he was forced to stay in a homeless shelter and is seeking unspecified recompense from the bank. The complaint addresses a charge at a gas station on July 2nd in Davenport, Iowa that was declined. We have no evidence of that charge being attempted on our system so we cannot support the claim that the card was declined at point of sale. We show numerous transactions on and around July 2nd that were paid and not declined indicating that the customer did have access to funds and was using his debit card while in Iowa. The only decline we see in the first part of July is on July 8th when the customer attempted a $200 charge with only $10.73 available. That charge was declined but is outside of the timeframe listed in the Revdex.com complaint. We have conducted a full file review and simply cannot corroborate the claim made in the customer's letter. Please let us know if we can provide any additional information. Sincerely,Cheryl C[redacted] Personal Banking Manager cc: William H[redacted], Regional President Tawnya S[redacted], Chief Compliance Officer

Bank of the Cascades will respond directly to the customer within 10 days regarding this complaint as the customer's confidential bank account information will not be provided through a public access system.

The customer also filed the same complaint through the Federal Reserve which was submitted to the Bank from the FDIC.  A letter to the customer has been mailed which details the Banks actions in response to the complaint.  A copy of that letter cannot be provided on the site...

due to the confidentiality of the customer banking information.  The customer will also receive a copy of the Bank's response to their complaint from the FDIC as required by regulation.