First Installations LLC

When we arrived at the home it was noticed that the value did not have a handle on it to shut it off  (picture Attached).  The tenant went out to the hot water tank to shut of the water so we could hook up the dishwasher .  At no time did the installer touch the water value in...

question.  When we went back to investigate the leak her tenant said that the value started to leak after the installation and when the plumber was called out to fix the leak that he had to rebuild the value,  the tenant also stated that the installer never touched the value that they turned the water off and on at the water heater for him.Thank you[redacted]