First Coast Association Management, LLC

Company's response below:I spoke to Mr [redacted] last week and this has been resolvedThe roofing contractor has repaired the light fixtureMr [redacted] also now understands that under [redacted] Section *** applicable to condominiums that any damage to the interior of a condominium unit is the responsibility of the unit owner rather than the condominium [redacted] So he is contacting his insurance company about the water damage which they are required to cover under [redacted] Please contact Mr [redacted] to confirmI would appreciate you letting me know when you do thisIf there are any further questions or if I can be of additional assistance please let me knowBest Regards, [redacted] [redacted] First Coast Association Management, LLC

Company's response below:From: [redacted] >Date: Mon, Nov 13, at 12:PMSubject: Response To Revdex.com Complaint # [redacted] To: " [redacted] Ladies and Gentlemen, In response to the above referenced complaint please be advised that the allegations made by this [redacted] are falseOur company receives and processes payments from [redacted] on behalf of [redacted] and condominium associationsWe have reviewed the account of this [redacted] and have verified that all payments received were properly posted promptly to this [redacted] ’s account on the date received in our office or at the bank lockboxAt the direction of condominium association we are not authorized to write off late fees [redacted] First Coast Association Management, LLC [redacted]

Company's response below:From: [redacted]>Date: Mon, Nov 13, 2017 at 12:28 PMSubject: Response To Revdex.com Complaint #[redacted]To: "[redacted]
  Ladies and Gentlemen, In response to the above referenced complaint please be...

advised that the allegations made by this [redacted] are false. Our company receives and processes payments from [redacted] on behalf of [redacted] and condominium associations. We have reviewed the account of this [redacted] and have verified that all payments received were properly posted promptly to this [redacted]’s account on the date received in our office or at the bank lockbox. At the direction of condominium association we are not authorized to write off late fees.         [redacted]First Coast Association Management, LLC[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Company's response below:I spoke to Mr. [redacted] last week and this has been resolved. The roofing contractor has repaired the light fixture. Mr. [redacted] also now understands that under [redacted] Section [redacted] applicable to condominiums that any damage to the interior of a condominium...

unit is the responsibility of the unit owner rather than the condominium [redacted]. So he is contacting his insurance company about the water damage which they are required to cover under [redacted]. Please contact Mr. [redacted] to confirm. I would appreciate you letting me know when you do this. If there are any further questions or if I can be of additional assistance please let me know. Best Regards, [redacted]   [redacted]First Coast Association Management, LLC