First Class Tour Club

WDS is in receipt of the Revdex.com's inquiry regarding the complaint reported.  Protecting patient information is not only our company policy - federal law now requires it.  That is why we must first get a release of health information from our patient authorizing us to...

disclose any information regarding this case.  WDS requires that patient complete and sign the "WDS Services Authorization Form" that was emailed to patient on January 25, 2017. WDS has corresponded directly with patient regarding this matter, however, as soon as the signed release is received, we will forward any pertinent information to the Revdex.com.

WDS is in receipt of the Revdex.com's inquiry regarding the complaint reported.  Please note that due to patient privacy laws we must first receive written authorization from the patient before any details may be provided concerning this matter. WDS has reached out to the patient...

and has advised the patient of the need to provide a completed "WDS Services Authorization Form" and one has been emailed to patient on August 17, 2017. WDS has reached out to the patient directly regarding this matter, however, as soon as the signed release is received, WDS will forward any pertinent information to the Revdex.com. The patient is welcome to contact the Inquiry Response Unit for further assistance at 1-800-992-3366, extension [redacted].

WDS is in receipt of the complaint filed by [redacted] regarding her recent experience at a WDS office in the [redacted] area. We sincerely apologize that her experience failed to meet her expectations and we regret that any inconvenience that she may have encountered. Unfortunately we were unable...

to determine which office [redacted] presented to. So that we may further address the concerns reported WDS attempted to contact [redacted] on January 24, 2017 however has not received a response to our request for additional information. So that we may further address the concerns reported, we welcome [redacted] to contact our team at [redacted]

Western Dental Services has reviewed the patient's mother's rebuttal and verified that an appropriate resolution was sent to the patient's mother.

Western Dental Services has reviewed the rebuttal received from the patient's mother and verified that an appropriate resolution was sent to her.

Dear WD & Dr.R.        At this point I am on the east coast & not returning to Socal my family comes first. I must rebuild my life from scratch this might I add with no front teeth which explains my animosity(my appologies).        Should you be unwilling to forgive this billing then conscider perhaps( btw ive researched what Your cost actually Is to make the bridges...), either...$cost. would be fair &/       Or sending the unit to me so I may choose my own Dentist When I finally settle in a place.That is If you are planning to charge me I certainly should have the unit sent directly to me as a stipulation. However I should hope that you wouldve had some mercy a few times once a year as I had called several times to appologize.Check your staff...Please& thank~you,[redacted]

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Western Dental of Arizona is in receipt of the complaint filed by a parent of patient of Western Dental of Arizona ("WDA"). WDA has thoroughly reviewed Ms. [redacted] complaint and WDA has sent her a resolution via email addressing all of her concerns on November 2, 2017.

Western Dental Services (“WDS”) has provided this patient with an itemization of her bill and the information received from her insurance carrier, and it appears that the issue is now with her insurance carrier and not WDS.

As stated in it's previous response, WDS is currently reviewing the patient's complaint and a formal grievance resolution letter will be mailed to Mr. [redacted] on or before March 17, 2016. Upon completion of it's review, WDS will forward any pertinent informaton to the Revdex.com.

Western Dental Services, Inc. ("WDS") is in receipt of the Revdex.com's inquiry regarding this case.  Protecting member information is not only our company policy - federal law now requires it.  That is why we must first get a release of health information from our patient...

authorizing us to disclose any information regarding this case.  WDS requires that patient complete and sign the "Western Dental Services Authorization Form" that was provided to the patient on June 16, 2016. WDS has reached out to the patient directly regarding this matter. However, as soon as the signed release is received by WDS, we will forward any pertinent information to the Revdex.com.

WDS has reviewed the concerns reported by the patient and an audit was completed. It was noted that the patient was originally presented with higher fees than those indicated by her dental plan. The account has since been adjusted and a refund is currently being processed.

Western Dental Services, Inc. ("WDS") is in receipt of the Revdex.com's inquiry regarding this case.  Protecting member information is not only our company policy - federal law now requires it.  That is why we must first get a release of health information from our patient...

authorizing us to disclose any information regarding this case.  WDS requires that patient complete and sign the "Western Dental Services Authorization Form" that was emailed to patient on July 15, 2016, to date, patient has not replied to WDS' request for this signed document.  As a result, WDS has corresponded directly with patient regarding this matter.  However, as soon as the signed release is received by WDS, we will forward any pertinent information to the Revdex.com.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
So again let me say that in the email sent there was nothing stated about assisting me in my problem there is nothing stated in the email about resolving my problem. nothing was explained to me about a phase plan I asked for a space maintainer.  I am asking that you help settle my issue fairly if you can not assist me fairly I have already spoken to an attorney and have been advised  to take further action if this matter can not be resolved with the company directly.  I am just asking that the 1,500 being charged to me be fairly adjusted considering the circumstances. again I was sold a space maintainer for 4,000 that medical covers and only cost 190.00 and that my son does not  even need. I was told the 4 front braces would be put on at no additional cost. after finding this out the next day I canceled treatment and one of the braces fell of the tooth the next day so the work was not even done correctly now you guys are trying to charge me the 1,500 for the braces that were put on when I did not even care to get them in the first place. and again nothing was said to be about a phase plan I asked for a space maintainer someone screwed me over. again please read the email sent nothing by you  there is nothing  said about helping me resolve this issue I really hope you can take this email into consideration and help me resolve this issue fairly thank you.   ]
Regards,
[redacted]

Western Dental Service is in receipt of the complaint filed by a patient of Western Dental Services (“WDS”). WDS has thoroughly review Inez Adams- Foster complaint and WDS has sent her an Itemization of her bill addressing all her concerns. It appears that the issue has been resolved.

Western Dental Services ("WDS") is in receipt of the complaint filed by Ms. [redacted].  Please note that because this matter involves Protected Health Information ("PHI"), WDS has responded directly to Ms. [redacted], as WDS does not have signed authorization allowing us to share PHI with the Revdex.com.  It is our hope that Ms. [redacted] will be satisfied with the information WDS has provided to her in response to this matter.

Western Dental Services is in receipt of the complaint filed by a parent of a patient of Western Dental Services ("WDS"). WDS has thoroughly reviewed Ms. [redacted]' complaint and WDS has sent her a resolution via email addressing her concerns on January 30, 2018.

Western Dental Services, Inc. ("WDS") appreciates the opportunity to address the concerns filed by the patient with the Business Bureau.Insurance has been contacted and confirmed that patient has benefits, a claim is currently pending to be processed by the insurance company.  WDS is currently waiting to receive payment.  WDS is unable to determine if responsible party will have a remaining balance until claim is processed due to insurance becoming effective when treatment was already in processes.  Due to the pre-existing treatment the claim will be paid by the insurance company at a pro-rate amount.  Account was place on hold and no payment is expected from the responsible party until further notice.  Once claim is processed and paid WDS will determine if a refund is warranted and will be processed accordingly.  Western Dental sincerely apologizes for any dissatisfaction and inconvenience that this matter may have caused.