First Choice Insurance Agency, Inc.

This response was previously faxed on 7-31-17 to ###-###-####We did have a conversation with Mrs. [redacted].  We apologize again for their dissatisfaction with the experience.  2 new tires were put on the vehicle, sometimes with the newer tires nubs are not present.  All repair work was done as stated.  We fedexed Mrs. [redacted] a gift certificate for a full detail at a local detail specialty shop.  We will be contacting Mrs. [redacted] to get a ding looked at on her car - it may or may not be something a ding and dent company can fix.  If it is, we will repair it for her,  if they cannot we will ask them to improve it as much as possible.  Sometimes heated conversations could be interpreted differently by the two participants or words may be remembered differently.  I wasn't there, and therefore can't comment.  But to answer the question it is never okay to tell a customer to pull their pants up, unless they are really falling down and the resultant exposure is inappropriate, :)I also enclosed $50.00 in gift cards to a local restaurant to allay any hard feelings.Regards,James M. M[redacted]Destination Nissan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.][redacted]              Thank you for the speedy response  following my call to  inquire as to the status of my  Revdex.com complaint               I have sent  two documents to you via Email ([redacted]) regarding my complaint                in regards to Mr H[redacted] not receiving any calls/messages from me ..I would be glad to contact  my telephone provider if necessary  and produce phone records showing repeated calls to Matt G[redacted] personal cell phone number asking him to assist me in rectifying this situation  and I  also placed calls  to the landline phone at the d[redacted]rship I spoke with the receptionist Jamie  and also the receptionist Andrea...I dialed extension 1102  where I was greeted by a voicemail greeting identifying that  extension and that voicemail box as that of Mike H[redacted]  and I left two messages on two different days   at that voicemail  that were not returned ...I also went as far  as trying to contact Mr H[redacted] at one of the other d[redacted]rships he works for  and I had no success with that attempt..  I also requested the extension of the d[redacted]rship owner I was given extension 2127  when I dialed that extension I was greeted by a voicemail greeting identifying that as the extension and voicemail of  Dave R[redacted]   (not sure of the correct spelling of dave's last name)  i was told by the receptionist  that all calls for  the owner James M[redacted]  are  answered by  Dave R[redacted]  and he forwards all information to the owner...I left two  messages on two different occasions  at extension 2127 for the owner James M[redacted]  and got no response                the only explanation  i have for Mr H[redacted]  not receiving my messages would be that he does not check his voicemail.. and  even if that is the case  that  does not give any plausible explanation why the dealership owner did not return my call              In regards to the offer Mr H[redacted] has made on behalf of Destination nissan ..I  regret to inform you that  due to my concern to keep my family safe and not cause any further damage to my  subaru  i have already had two  brand new  tires installed at my local subaru d[redacted]r   to replace the worn tires  and I payed for these tires out of pocket so it is unnecessary  for the d[redacted]rship to replace the worn  tires   and    because  i live 1.5 hrs  away from Destination nissan   a 3 hour  round trip to have  my car serviced  is not  convenient  for me   so   the $250  in service credit  will be of no value to me                 I do greatly appreciate the kind  gestures that Mr H[redacted] and the staff  of Destination nissan have extended to me and if I had been contacted and  had they offered to replace the tires  in a timely manner  i would have gladly accepted however at this time   neither offer will be of any benefit to me   so I would like to propose another agreement              To resolve this complaint   I will  gladly accept  reimbursement  of my out of pocket cost to replace the tires  $314.00  in the form of a check,money order,prepaid credit card,,or  bank transfer    i will   gladly  meet with Mr H[redacted] in person any evening after 7:00 pm or any time sat or sun to pick up payment and discuss this matter further  or if it is more convenient  they could  send  the payment  via U.S.P.S. to my home                if Mr H[redacted] would like to discuss this matter further  he is free to contact me via Email,U.S.P.S.  ,or on my cell phone that is on record at the d[redacted]rship I do have the worn tires in my possession  and would gladly  produce them for him to see in person any evening after 7 pm or any sat or sun 
 
Thanks in advance,
     [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards, [redacted] The amount of neglect and sheer irresponsibility this matter was approached with is atrocious!  This is not just on behalf of my fiancé!  This involved myself and my credit as well! To this day I am still receiving letters from financial institutions which are now on my credit and reflecting VERY poorly! There are 15, yes 15 inquiries showing on my credit report now thanks to destination nissan! And to THIS DAY we are trying to resolve the issues this has caused! We are STILL receiving bills and statements from the previous loan institution that clearly the buy out did not happened as promised!  Even AFTER WEEKS of back and forth waiting for delivery of the vehicle, paying for insurance on it without possession,  having to reinstate insurance on the previous vehicle, having to pay our daycare for being late twice......I STILL had to go PURCHASE  a license plate bracket in order to mount the new plate to the vehicle AND a $40 dollar wiper blade in order to see through the windshield! And this is AFTER a "rigorous" 160 something point inspection that certified this vehicle?!?! There HAS BEEN NO ATTEMPT at making all the wrongs right!  Nothing has been done on our behalf, NOT ONCE has anyone gone out of their way to ensure we were happy or even satisfied! This has been by far the worst business experience I could have ever imagined! The response to this complaint by Mr [redacted] is a complete smack in the face and an absolute confirmation of his lack of involvement in the matter! I will be compiling a list of customers I have found that experienced very similar situations based on my research to expose the shortcomings and lack of respect that has caused TOO MANY consumers disgust and heartache! I went to destination nissan to purchase a vehicle for my fiance to have piece of mind when I deploy to defend and protect this country and community! To have one less worry about my fiancé and children! NOT to go through this! I am absolutely disgusted and appalled!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I do not wish to have any more dealings than are necessary with Destination Nissan. [redacted] was one of the people who did not return my call.  This is a blow off answer.  I wanted my car fixed and that wasn't done correctly. My new bumper on my brand new car doesn't match. This place is a disgrace. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]