Dear [redacted] and [redacted] , We are very sorry that you had a bad experience with your DIRECTV installation and customer service. First Choice Communications is an authorized DIRECTV retailer. We sold and placed your DIRECTV order. DIRECTV then assigned your order to an installation... company/technician who came out to do the installation. First Choice Communications placed your order properly with DIRECTV. When we checked with DIRECTV Retailer Services, they said that 4 receivers were originally activated on your account on 1/23/2017. [redacted] had all the information on your sales sheet for all included service of four receivers (televisions) with whole home DVR service and the Xtra package with over 215 channels. The order confirmation includes everything listed above for the monthly charge of $**. [redacted] for service on four televisions. You should have received mail or email from DIRECTV with your order confirmation. You also should have received notice about the Reward Card since that requires you to claim it at a Redemption Website: https://www.att.com/shop/wireless/deals/rewardsandrebates.html. Once you claim the Reward Card, it should take 3-4 weeks to arrive. We apologize that you may have been misinformed by the technician during your installation; he is not affiliated with First Choice Communications. A company other than First Choice Communications completed your installation therefore, DIRECTV is your point of contact as they are they only ones allowed to access your account. May we suggest that you contact DIRECTV Customer Care (800-531-5000) and ask to speak to a supervisor to explain that your order was placed properly and that 4 receivers were activated on your account originally but you were only left with 2 at your home. Sincerely, First Choice Communications
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Dear [redacted] and [redacted], We are very sorry that you had a bad experience with your DIRECTV installation and customer service. First Choice Communications is an authorized DIRECTV retailer. We sold and placed your DIRECTV order. DIRECTV then assigned your order to an installation...
company/technician who came out to do the installation. First Choice Communications placed your order properly with DIRECTV. When we checked with DIRECTV Retailer Services, they said that 4 receivers were originally activated on your account on 1/23/2017. [redacted] had all the information on your sales sheet for all included service of four receivers (televisions) with whole home DVR service and the Xtra package with over 215 channels. The order confirmation includes everything listed above for the monthly charge of $**.** for service on four televisions. You should have received mail or email from DIRECTV with your order confirmation. You also should have received notice about the Reward Card since that requires you to claim it at a Redemption Website: https://www.att.com/shop/wireless/deals/rewardsandrebates.html. Once you claim the Reward Card, it should take 3-4 weeks to arrive. We apologize that you may have been misinformed by the technician during your installation; he is not affiliated with First Choice Communications. A company other than First Choice Communications completed your installation therefore, DIRECTV is your point of contact as they are they only ones allowed to access your account. May we suggest that you contact DIRECTV Customer Care (800-531-5000) and ask to speak to a supervisor to explain that your order was placed properly and that 4 receivers were activated on your account originally but you were only left with 2 at your home. Sincerely, First Choice Communications
Dear [redacted] and [redacted] , We are very sorry that you had a bad experience with your DIRECTV installation and customer service. First Choice Communications is an authorized DIRECTV retailer. We sold and placed your DIRECTV order. DIRECTV then assigned your order to an installation... company/technician who came out to do the installation. First Choice Communications placed your order properly with DIRECTV. When we checked with DIRECTV Retailer Services, they said that 4 receivers were originally activated on your account on 1/23/2017. [redacted] had all the information on your sales sheet for all included service of four receivers (televisions) with whole home DVR service and the Xtra package with over 215 channels. The order confirmation includes everything listed above for the monthly charge of $**. [redacted] for service on four televisions. You should have received mail or email from DIRECTV with your order confirmation. You also should have received notice about the Reward Card since that requires you to claim it at a Redemption Website: https://www.att.com/shop/wireless/deals/rewardsandrebates.html. Once you claim the Reward Card, it should take 3-4 weeks to arrive. We apologize that you may have been misinformed by the technician during your installation; he is not affiliated with First Choice Communications. A company other than First Choice Communications completed your installation therefore, DIRECTV is your point of contact as they are they only ones allowed to access your account. May we suggest that you contact DIRECTV Customer Care (800-531-5000) and ask to speak to a supervisor to explain that your order was placed properly and that 4 receivers were activated on your account originally but you were only left with 2 at your home. Sincerely, First Choice Communications
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Dear [redacted] and [redacted], We are very sorry that you had a bad experience with your DIRECTV installation and customer service. First Choice Communications is an authorized DIRECTV retailer. We sold and placed your DIRECTV order. DIRECTV then assigned your order to an installation...
company/technician who came out to do the installation. First Choice Communications placed your order properly with DIRECTV. When we checked with DIRECTV Retailer Services, they said that 4 receivers were originally activated on your account on 1/23/2017. [redacted] had all the information on your sales sheet for all included service of four receivers (televisions) with whole home DVR service and the Xtra package with over 215 channels. The order confirmation includes everything listed above for the monthly charge of $**.** for service on four televisions. You should have received mail or email from DIRECTV with your order confirmation. You also should have received notice about the Reward Card since that requires you to claim it at a Redemption Website: https://www.att.com/shop/wireless/deals/rewardsandrebates.html. Once you claim the Reward Card, it should take 3-4 weeks to arrive. We apologize that you may have been misinformed by the technician during your installation; he is not affiliated with First Choice Communications. A company other than First Choice Communications completed your installation therefore, DIRECTV is your point of contact as they are they only ones allowed to access your account. May we suggest that you contact DIRECTV Customer Care (800-531-5000) and ask to speak to a supervisor to explain that your order was placed properly and that 4 receivers were activated on your account originally but you were only left with 2 at your home. Sincerely, First Choice Communications