First Choice Auto

Customer Purchased vehicle 08and contacted my office 11days from purchase date and driving over 5k miles, well over the written warranty of days and 3k milesWhile we offer a wonderful warranty on all eligible vehicles we are unable to cover repairs that fall outside any written agreementThis customer warranty was days and 3k mile warranty on vehicles with less than 80k miles but more than 60k that sold for $or moreWe now offer a day mile warranty that covers engine and drive train on all eligible vehiclesIt has been our practice with any out of warranty repairs to offer customers greatly discounted repairs cost on any vehicle purchased from us, we did the same for this customer he declinedAll the pertinent information related to this response is well documented written and otherwise

Customer Purchased vehicle 0816 and contacted my office 1116 94 days from purchase date and driving over 5k miles, well over the written warranty of 60 days and 3k miles. While we offer a wonderful warranty on all eligible vehicles we are unable to cover repairs that fall outside any... written agreement. This customer warranty was 60 days and 3k mile warranty on vehicles with less than 80k miles but more than 60k that sold for $1500.00 or more. We now offer a 90 day 4500 mile warranty that covers engine and drive train on all eligible vehicles. It has been our practice with any out of warranty repairs to offer customers greatly discounted repairs cost on any vehicle purchased from us, we did the same for this customer he declined. All the pertinent information related to this response is well documented written and otherwise.

The matter was finally resolved today. thank you,*** ***

Initial Business Response /* (1000, 5, 2016/08/02) */
After reviewing Mr***'s complaint, we found that he was indeed owed a refundThat refund has been processed and issued 8/2/check number XXXXXX in the amount of $
Initial Consumer Rebuttal /* (2000, 7, 2016/08/02) */
(The
consumer indicated he/she ACCEPTED the response from the business.)
I had asked for a refund of money due me and if they have issued a check for the amount I am owed, then I am satisfied, too bad that it took me filing a complaint to get itThank you

At this time, I have been contacted directly by First Choice Auto regarding complaint ID ***, however my complaint has NOT been resolved because:
They still have not sent the corrected Form the DMV
In order for the Revdex.com to appropriately process your
response, you MUST answer the question above
Sincerely,
*** ***

Customer Purchased vehicle 08/**/and contacted my office 11/**/days from purchase date and driving over 5k miles, well over the written warranty of days and 3k milesWhile we offer a wonderful warranty on all eligible vehicles we are unable to cover repairs that fall outside any
written agreementThis customer warranty was days and 3k mile warranty on vehicles with less than 80k miles but more than 60k that sold for $or moreWe now offer a day mile warranty that covers engine and drive train on all eligible vehiclesIt has been our practice with any out of warranty repairs to offer customers greatly discounted repairs cost on any vehicle purchased from us, we did the same for this customer he declinedAll the pertinent information related to this response is well documented written and otherwise

Customer Purchased vehicle 08/**/16 and contacted my office 11/**/16 94 days from purchase date and driving over 5k miles, well over the written warranty of 60 days and 3k miles. While we offer a wonderful warranty on all eligible vehicles we are unable to cover repairs that fall outside any...

written agreement. This customer warranty was 60 days and 3k mile warranty on vehicles with less than 80k miles but more than 60k that sold for $1500.00 or more. We now offer a 90 day 4500 mile warranty that covers engine and drive train on all eligible vehicles. It has been our practice with any out of warranty repairs to offer customers greatly discounted repairs cost on any vehicle purchased from us, we did the same for this customer he declined. All the pertinent information related to this response is well documented written and otherwise.