First Cash Pawn

Management has made attempts to contact the customer so we can try to better understand the issue at hand and possibly resolve the matter in the best way possibleHowever, at this point have not been able to speak with the customer, so the matter is still pending

Copy of the contract Underline what customer is asking Thank you Manager

I pawned a ring with this location September 2016, I have been making timely payments ever sinceWhen I went in on December 13th to make a $payment I was told by the manager  my pay off balance was $150.00, when I went in January 20th they said pay off balance was $I questioned why I was told $150.00? The manager remembered telling me that, and  agreed to credit $to my account again bringing my balance back to $I returned on January 21stwith the $150.00, and was told he did not credit the $30.00, and that I would need to pay $to pay off my ring

We thank you for bringing this matter to our attention. We have reached out to the complainant to reach a resolution to the matter and after speaking to [redacted] we are pleased to say that we have been able to resolve her grievance. We appreciate the opportunity to have assisted in...

bringing this matter to a close.Please feel free to contact us if you have any further questions and/or concerns regarding this matter.Best Regards, First Cash

Dear: [redacted]I am e-mailing you all copy of that signed PDF Settlement legal contract agreement signed and dated by First Cash First Financial Consolidation person [redacted] on February8-2017 in which was signed and dated by their credit...

consolidation agreed to the $225.00 dollars in which my dept consolidation settlement Group at Global DS is paying First Cash First Cash Financial Serives every month from this legal signed and dated PDF Contract settlement agreement.Regarding my consumer complaint against First Cash Advance store [redacted] to go along with my consumer complaint filed against First Cash Advance store [redacted] below this e-mail attachment

Initial Business Response /* (1000, 5, 2015/08/31) */
Contact Name and Title: [redacted] / Area Super
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@firstcash.com
At First Cash Pawn our goal is total customer satisfaction.
We do apologize for this unfortunate incident. We have...

touched base with the customer and have reached a resolution with them. The resolution has allowed us to continue serving them as a customer..

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] and asked that they notify my Dept Consolidation Settlement Group at the Global DS Consolidation group that my settlement was paid in full showing that the last payment has cleared so we have proof on our end that the last final payment has been cleared.

Management has made attempts to contact the customer so we can try to better understand the issue at hand and possibly resolve the matter in the best way possible. However, at this point have not been able to speak with the customer, so the matter is still pending.

Copy of the contract. 
Underline what customer is asking. 
Thank you 
Manager