First Alert

Initial Business Response /* (1000, 5, 2015/07/06) */
BRK Brands, Incdoes provide parts for our rechargeable Fire ExtinguishersWe sell directly to Fire Extinguisher Recharge CompaniesParts can be purchased by contacting us at 1-800-323-Agents are available Monday through Friday from
7:00am to 7:00pm CST, Saturday and Sunday from 8:00am to 6:00pm CST to assist
Regards,
Marcie ***
First Alert
Consumer Affairs Mgr
Initial Consumer Rebuttal /* (3000, 7, 2015/07/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They only have one part availableThe ValveThe part makes servicing the extinguishers, more expensiveO-rings and Valve Stems are usually what needs replacing
Final Consumer Response /* (4200, 11, 2015/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I have talked to the person at the phone number provided, they told me that there are no replacement O-rings for these extinguishersI am frustrated that I don't get real help when we call the number, but in the Revdex.com complaints, First Alert just gives look good answers
Final Business Response /* (4000, 9, 2015/07/13) */
ORING Kits are available through our Consumer Affairs Department to Fire Extinguisher Recharge CompaniesThey may be ordered with a credit card by calling 1-800-323-Monday through Friday from 7AM to 7PM CST and 8AM to 6PM CST Saturday and Sunday
Regards,
Marcie ***
First Alert
Consumer Affairs Mgr