Admittedly, we have had the absolute worst season with our service department. I feel badly for each and every one of our customers who had bad experiences. The extreme weather resulted in the generation of a completely unprecedented volumn of calls that we were not ready for. Plans have already...
been drawn up to make sure that this seasons issues will not occur another season. More technicians, more parts and yes, opening the phone system earlier than we currently do.Would like to offer Mrs. [redacted] a free annual or service call as apology.
Admittedly, we have had the absolute worst season with our service department. I feel badly for each and every one of our customers who had bad experiences. The extreme weather resulted in the generation of a completely unprecedented volumn of calls that we were not ready for. Plans have already...
been drawn up to make sure that this seasons issues will not occur another season. More technicians, more parts and yes, opening the phone system earlier than we currently do.Would like to offer Mrs. [redacted] a free annual or service call as apology.