Firefly Car Rental Processing

Initial Business Response /* (1000, 15, 2015/11/23) */
ood morning,

There were two tolls accessed on The Toll Roads during the driver's rental period that were reported to us by the toll authority. For this specific toll authority, we send a transfer of liability to the authority to have...

the violations transferred into the renter's name; for this service we charge a $30 administrative fee ( the renter was only charged $30, not $60 ).

As a courtesy, we have refunded the $30 administrative fee. Please let me know if you need anything else on this or have additional questions.


Sincerely,

[redacted] Violations Support Specialist
Initial Consumer Rebuttal /* (2000, 17, 2015/11/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)