Fire Safety Systems

Berglund Chevrolet has a follcompany call our customers to determine if they feel that they have been properly taken care of During the follcall Thursday evening, Mr [redacted] expressed his concerns [redacted] , Berglund Chevrolet’s Fixed Operations Director called Mr [redacted] Friday morning and discussed his concerns The vehicle had a previous repair that the customer was unaware of During the new repair of the bumper cover, Berglund discovered that there was a previous sub-standard repair to the opposite side of the bumper cover During installation, the previous repair cracked After hearing Mr [redacted] ’s concerns, and in the interest of customer satisfaction, Berglund replaced the bumper cover at no charge to the customer [redacted] also addressed Mr [redacted] ’s concerns about communication with the appropriate personnel at the Body Shop Mr [redacted] had filed this complaint with the Revdex.com prior to speaking with *** [redacted] [redacted] called Mr [redacted] March 4th to verify that he is happy now, and he is [redacted] General Manager

In response to the complaint of [redacted] , Case Number referenced above for the contract disputes I would like to reply as follows 11px;">Mr [redacted] , was never told by me or anyone in our Company that the whole process would only take one week topsJustin [redacted] and Kyle ***, the technicians who were originally out to inspect Mr [redacted] 's hood system told him that once the Permit Department received the plans it usually takes about a week, but could take up to two or more weeksThis inspection was included at the end of the day in an already full day due to Mr [redacted] 's urgent request on July 9thI, Daniel ***, am the only one qualified to draw plansUnfortunately, my scheduled vacation started on the 1Qth of JulyBecause we had not received a signed proposal and percent down payment that is required by our Company as of this time, and because Fairfax Plans and Review Department had not gotten back to me as to their permit procedure and every jurisdiction is different and we had not done work in this jurisdiction beforeWe did not receive the percent down payment until the 23rd of July and it is Company practice to not perform work until those monies are receivedBecause of the following reasons I did not start the plans until I had returned from my vacation on the 23rd of JulyAs to the acqusation that we did not do the job correctly I would like to respectfully disagreeMr [redacted] had an existing system that was previously installed by another companyWe were only contracted to re-route distribution piping for his new appliances and cover one exhaust duct that was not coveredBecause we could not properly trip system on initial visit (because there was no electricity in building) Mr [redacted] was advised that if any part of the system other than the work we were contracted to perform did not work properly there would be an extra charge to fix those items, as well as any part of the system that was not installed by Fire Safety SystemsThis information was also documented in the plans packet that was submitted to Plans and Review Department in the City of FairfaxThe actual work was completed on August 4'h and the first system test was performed August 5th The system did not fail because of the work that we had performed the system failed because fittings not installed by Fire Safety Systems and which had nothing to do with the work we did were not installed properly and leakedThis issue was discovered after there was power and we were able to actually trip the systemAgain, we could not do this initially because there was no power to the building which Mr [redacted] was aware ofThe system also failed because the Fire Marshall wanted lights under the hood to shut off upon activation of the systemBecause this is not a correct Code interpretation we did not give Mr [redacted] a price to perform this workAs a matter of fact upon hearing this news I personally contacted the Plans and Review Department and explained that the Code did not require the lights to shut off and they reversed their decision which saved Mr [redacted] a substantial amount of moneyHe demanded that we come and do this electrical work after hours on the evening of August 5th, which would have been at time and a half for the electrical rate starting from the time the electrician left our shop to the time he returnedBecause the system failed for reasons out of our control Mr [redacted] was advised that we could fix these issues, but starting from the time that the Fire Marshall left and we started the additional work it would be $per hour which is our fire suppression hood tech rateMr [redacted] was told this multiple times by the technician, Kyle ***, Dan [redacted] personally, the Owner, and Sue ***, Office ManagerMr [redacted] 's response each time was that he understood and just wanted the job doneKyle's time restarted Wednesday, August 5th around noon and he was there the rest of the day and returned on Thursday, August 5th for the better part of the dayI also had a service tech come in an hour early Thursday morning to recharge the bottles for the re•testThen Kyle was back on Friday, August 7th for the re-testUnderstand this job is an hour to an hour and one half one way depending on traffic from our shopMr [redacted] was given an Invoice on Friday, August 7th upon passing of test by the Fire Marshall for the additional work which totaled $,Again Mr [redacted] was told multiple times by three different people within our Company that these fees were in•addition to the original proposed workKyle ***, the technician performing had an additional hours of extra work at $per hourIn addition, to Kyles' work I personally had multiple hours on the phone with the City of Fairfax Plans and Review Department (it took two hours on the phone one day just to call in the final inspection for the 7th, which of course they said they were sorry for re-routing me to at least a dozen different phone numbers and people before I could get the right person)In addition, I personally drove to Richmond VA an hour one way after work in the evening to pick up a part that was needed for the test to help expedite the job for Mr [redacted] I also had plans overnighted at our expense and had other materials overnighted to try and help expedite the process for Mr [redacted] Once, Mr [redacted] got his inspection he forgot about all the conversations that he'd had with the employees of Fire Safety Systems, including myself, regarding the additional feesHe stated that it only should be an extra $200.00, which totally contradicts his statement that nothing was ever said about additional feesThen why did he think that it would even be $Mr [redacted] called Fire Safety Systems yelling and screaming at the office personnel which was totally inappropriate to say the leastBecause Mr [redacted] was so irate and to be quite honest even with the additional money our Company was still losing moneyI just wanted to cut my losses and get Kyle out of his business as he also had a difficult time with Mr [redacted] He was difficult throughout the whole process, calling multiple times a day trying to get us to ram-rod the process throughEven with these losses I agreed to cut an additional $plus dollars off of the bill if he agreed to pay the balance of the original quote and a $1,for the additional work, which he agreed toI believe Fire Safety Systems has bent over backwards to meet his demands foregoing other scheduled jobs and tied up one of our technicians for four days so that he could open up his business as quickly as possibleI don't see where I could have been any fairer to him than I wasThank you attention to this matterDaniel *** President/Owner