Fire Safety Chimney & Fireplace Restoration, Inc

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I just checked my [redacted] account and the funds have not yet been deposited, so I do not yet consider this matter closed/resolved.
Regards,
[redacted]

Dear Mr.[redacted],We sincerely apologize for the inconvenience, under the circumstances we are in a process of moving our warehouse and warranty services are temporarily put on hold. Your case was escalated to the product management group and they have authorized us to initiate a full refund on...

your [redacted] account. An agent shall communicate with you over the phone and shall also email you. Please communicate with them to receive your refund. Kind Regards, Heaven Fresh USA Inc.