Fire & Flood Services Inc

On August 22 at 6:30pm  we were called out by USAA, [redacted] and [redacted] insurance company, to handle inventory and any possible salvage of the their property which had been involved in an apartment building fire.  The 2 story building and all the units were badly damaged and the fire...

department didn’t give access to enter until August 27. We met with Mrs. [redacted], on site, at 3:30pm that day to assess the loss. The smoke damage was severe, it was a total loss. Mr & Mrs [redacted] had a renters insurance policy of $35,000 total. We explained to Mrs [redacted] that our bill would be paid out of their policy limits and that it would be billed as time & materials, estimating the cost would be $10 - $15,000. We explained that they would save money if they handled, in part or all, the inventory, packout, documentation,cleaning and disposal . They asked us to handle the entire job. We began work on September1 and on September 20 presented them with a finalized complete inventory and photo documentation for their review prior to disposal. All the property was inventoried on site, bagged & labeled on site and remained on site until Mrs [redacted] authorized us to remove it.On October 2  Mrs [redacted] signed an authorization releasing all  property for us to dispose of. We submitted our bill of $8,000 to USAA insurance company along with our labor logs. USAA reviewed this 3 separate times after Mrs [redacted] filed complaints about our cost.  USAA found our costs to be correct for the scope of the job and paid the bill.  USAA paid the claim limits to Mr.& Mrs. [redacted] based on the documentation we provided.We received a call from Mrs [redacted] on November 13 stating she would not endorse the claim check over to us unless we gave her the money for work we performed. On November 18 we spoke to Mr [redacted] several times to arrange a meeting to work out a solution. Mr [redacted] would not set a meeting time. We left voicemail that Mr &Mrs. [redacted] were on a 10 day notice before we would begin collection process.  We asked Mr & Mrs [redacted] to contact us anytime to resolve. They did not contact us. On December 3 we made a final call to Mr & Mrs [redacted], Mrs [redacted] wanted to speak to our company President On December 4th our President called and left Mrs [redacted] a voice mail saying he was available  to meet with them and work this out. They have not returned his call.  Mr & Mrs [redacted] have since moved out of town and we do not know where they are. They have skipped out on the entire bill, while benefitting from the data we provided so their insurance company could pay out their claim. We would have settled this had Mr. & Mrs [redacted] made any show of good faith effort to work with us.  At this time our only recourse is to turn this over to a collection agency for the entire sum..

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]