Fiore Buick GMC

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me My wife and I are completely satisfied with how Fiore handled the situation after we were initially upset that the car continued to have the same problem [redacted] at the dealership talked to my wife numerous times and we were wrong in our initial reaction to the problem by jumping on them for not fixing it the first time The more we thought about it they were just trying to help up and find the problem and now the car seems to be running like new again Therefore, they made the right decisions and found the problem and corrected it I would just like to say that they did meet the overall goals, and [redacted] even told my wife to call him directly if there are any more problems I want to say thank you to Fiore for finding the solution

December 31, 2014To whom it may concern:This letter is in reference to ID: ***, Mr*** *** andthe matter of a GMC Terrain*** had an electrical problemwith his car which was drawing on batteryPrior to *** filing withthe Revdex.com, we had already hired an outside electrical
expert to findproblemWe also towed car in at no expense to customer and providea loaner car at no chargeOur expert found an electrical draw from acircuit board that was draining batteryWe replaced item at no chargeto customer and called them to pick upWe also, apologized tocustomer for not finding item before on a previous visitAs a sign ofgoodwill, we filled the Terrain with a full tank of gas and gave a carwash and vacuum on vehicleI met with Mrs*** when she pickup TerrainShe was happy and wanted to thank us for finding problem.At this time all problems have been resolved with Terrain andcustomer.Thank you,*** ***Pre-Owned Sales/Warranty Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  My wife and I are completely satisfied with how Fiore handled the situation after we were initially upset that the car continued to have the same problem.  [redacted] at the dealership talked to my wife numerous times and we were wrong in our initial reaction to the problem by jumping on them for not fixing it the first time.  The more we thought about it they were just trying to help up and find the problem and now the car seems to be running like new again.  Therefore, they made the right decisions and found the problem and corrected it.  I would just like to say that they did meet the overall goals, and [redacted] even told my wife to call him directly if there are any more problems.  I want to say thank you to Fiore for finding the solution.

Review: In the summer of 2014 we purchased a 2011, GMC Terrain from Fiore Buick GMC located in Altoona, Pa. Within the first month of use the battery died completely. We called the dealership and they had us jump the vehicle and drive it down to them for repair. They stated they replaced the battery and everything was running good. Then in October, 2014, the vehicle's battery died once again. We called the dealership and this time they sent up a tow truck with a rental car. They had the car in the shop a few days and it took us calling them to find out that it was done and they stated it was fixed. My wife asked if they had fixed all possible issues and checked the alternator and the woman on the phone said "YES". Then today, December 23, 2014, I went to go to work and the cars battery was dead for the 3rd time in a matter of 6 months. I called the dealership and stated we needed a car immediately because we are only a 1 car family believe it or not. To their benefit the tow truck drive and a rental car showed up in a matter of 2.5 hours. However, they brought a 2007 car, that is dirty inside and we have 2 car seats to fit in the back seat. This dealership keeps stating that they will fix the problem, however, they seem to have no clue on what to do to fix this car that we bought.Desired Settlement: I believe that if you sell a dysfunctional product, as a company you should stand behind that mistake and replace it or come up with an alternative method to make all parties satisfied. We are a one vehicle family, therefore, we rely on this GMC Terrain we bought from you to supply us with adequate transportation. As a "Family Company" (that is what we were told when we went to you by your sales men) you should own up to this defected vehicle and make it right.

Business

Response:

December 31, 2014To whom it may concern:This letter is in reference to ID: [redacted], Mr. [redacted] andthe matter of a 2011 GMC Terrain. [redacted] had an electrical problemwith his car which was drawing on battery. Prior to [redacted] filing withthe Revdex.com, we had already hired an outside electrical expert to findproblem. We also towed car in at no expense to customer and providea loaner car at no charge. Our expert found an electrical draw from acircuit board that was draining battery. We replaced item at no chargeto customer and called them to pick up. We also, apologized tocustomer for not finding item before on a previous visit. As a sign ofgoodwill, we filled the Terrain with a full tank of gas and gave a carwash and vacuum on vehicle. I met with Mrs. [redacted] when she pickup Terrain. She was happy and wanted to thank us for finding problem.At this time all problems have been resolved with Terrain andcustomer.Thank you,[redacted]Pre-Owned Sales/Warranty Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. My wife and I are completely satisfied with how Fiore handled the situation after we were initially upset that the car continued to have the same problem. [redacted] at the dealership talked to my wife numerous times and we were wrong in our initial reaction to the problem by jumping on them for not fixing it the first time. The more we thought about it they were just trying to help up and find the problem and now the car seems to be running like new again. Therefore, they made the right decisions and found the problem and corrected it. I would just like to say that they did meet the overall goals, and [redacted] even told my wife to call him directly if there are any more problems. I want to say thank you to Fiore for finding the solution.