We represent Finley Fire Equipment Company, Inc("Finley Fire")We are in receipt of your letter, dated January 4, 2016, regarding a Complaint that was filed with The Revdex.com ("Revdex.com") by [redacted] It is our understanding that [redacted] is the Chief of the [redacted] *** [redacted] Complaint asserts that [redacted] purchased two types of fire hose from Finley Fire, and that those hoses are defective [redacted] has requested reimbursement of the full amount of the purchase priceAs an initial matter, we note that Finley Fire and [redacted] have already referred this issue to their respective legal counselNevertheless, we want to make it absolutely clear that Finley Fire disputes all of [redacted] claims and denies that the hoses are defectiveImportantly: [redacted] purchased the hoses from Finley Fire in late and early 2014.Finley Fire did not manufacture the hoses; they were manufactured by [redacted] After receiving initial complaints from [redacted] in 2015, a Finley Fire representative met with [redacted] and arranged to have the hoses tested by All [redacted] an tested the hoses and did not uncover any defects.The hoses [redacted] ordered from Finley Fire are a different type than the hose shown in the photos [redacted] sent to Finley Fire this month [redacted] has had the hoses for approximately two yearsFinley Fire has a day return policy, which is clearly stated on the sales invoices provided to [redacted] .Moreover, the sales invoices contain a disclaimer of warranties provision, which clearly states that the manufacturer ( [redacted] ) is responsible for any warranties on the hoses, if any.Because [redacted] has had the hoses for two years, Finley Fire has little or no ability to resell the hosesFinley Fire disputes all of the claims made in [redacted] 's ComplaintNevertheless, as a show of good faith, and in an effort to resolve this matter, Finley Fire is willing to arrange to pithe hoses and provide [redacted] a credit to purchase other products through Finley Fire, in an amount to be determinedPlease forward any further communications regarding this matter to the undersignedVery truly yours, [redacted] ***
We represent Finley Fire Equipment Company, Inc("Finley Fire")We are in receipt of your letter, dated January 4, 2016, regarding a Complaint that was filed with The Revdex.com ("Revdex.com") by [redacted] It is our understanding that [redacted] is the Chief of the [redacted] *** [redacted] Complaint asserts that [redacted] purchased two types of fire hose from Finley Fire, and that those hoses are defective [redacted] has requested reimbursement of the full amount of the purchase priceAs an initial matter, we note that Finley Fire and [redacted] have already referred this issue to their respective legal counselNevertheless, we want to make it absolutely clear that Finley Fire disputes all of [redacted] claims and denies that the hoses are defectiveImportantly: [redacted] purchased the hoses from Finley Fire in late and early 2014.Finley Fire did not manufacture the hoses; they were manufactured by [redacted] After receiving initial complaints from [redacted] in 2015, a Finley Fire representative met with [redacted] and arranged to have the hoses tested by All [redacted] an tested the hoses and did not uncover any defects.The hoses [redacted] ordered from Finley Fire are a different type than the hose shown in the photos [redacted] sent to Finley Fire this month [redacted] has had the hoses for approximately two yearsFinley Fire has a day return policy, which is clearly stated on the sales invoices provided to [redacted] .Moreover, the sales invoices contain a disclaimer of warranties provision, which clearly states that the manufacturer ( [redacted] ) is responsible for any warranties on the hoses, if any.Because [redacted] has had the hoses for two years, Finley Fire has little or no ability to resell the hosesFinley Fire disputes all of the claims made in [redacted] 's ComplaintNevertheless, as a show of good faith, and in an effort to resolve this matter, Finley Fire is willing to arrange to pithe hoses and provide [redacted] a credit to purchase other products through Finley Fire, in an amount to be determinedPlease forward any further communications regarding this matter to the undersignedVery truly yours, [redacted] ***