Finger Lakes Health

Dear Ms***Thank you for your letter of concern regarding the notification your grandmother received from ***
*** Health CenterWe are very sorry that this letter was sent and want to assure you that it was not intentional.Because of your notification, we did go back and look at the
process that generated this letterWe did discover that the letter your grandmother received was chosen in errorWe have reviewed our notification process and made some changes to itMost notably, the letter your grandmother received was actually discontinued some years agoHowever, it did remain in our systemWe have removed this letter completely from the systemAdditionally, we have added a second check by the staff for all the letters that are mailed out to patients-just to make sure everything has been processed correctly and is accurate.Again, we are very sorry that your grandmother received this letter and would like to request that you give our office a second chance to continue to care for you and your familyAs you stated, the staff does try to be understanding and accommodating-which they were for her visitWe just need to continue to review and fine tune our processes for accuracyYour letter has helped us greatly to make such an improvement.Please do not hesitate to contact me directly if you have any further concerns or questions.Sincerely,Wendy ***, MBA, R.N.VP of Physician Network FL Health ***