Finest Stubble Crew

Dear ? [redacted] ,? Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience? I am sorry to hear that you were not satisfied? I have reviewed the account and as a resolution today we have refunded the account in full ? Please allow 3-days to see the refunds reflect in your account? I hope you have a great day!

Dear ***,? We recently received your complaint # [redacted] regarding your accountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on August 19, 2017.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further chargesThey also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $fourteen days from the date of your order processing for the product."? These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.? When you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $when your trial ended.? According to our records the first contact we had requesting the cancellation of your account was on September 12, when you cancelled with a representativeYour account was immediately cancelled and you have not received any shipments or charges since then.? As a courtesy today, we have provided you with a 100% refund on your most recent chargeYou have been refunded $Trans-ID: [redacted] Please allow 3-business days to reflect back into your account.Your account remains canceled and you will not receive any further shipments or charges.? I hope this resolves your concern today and I hope you have a good day!

Dear ***, We recently received your complaint # [redacted] regarding your accountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on August 19, 2017.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further chargesThey also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $fourteen days from the date of your order processing for the product." These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed toWhen you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $when your trial endedAccording to our records the first contact we had requesting the cancellation of your account was on September 12, when you cancelled with a representativeYour account was immediately cancelled and you have not received any shipments or charges since thenAs a courtesy today, we have provided you with a 100% refund on your most recent chargeYou have been refunded $Trans-ID: [redacted] Please allow 3-business days to reflect back into your account.Your account remains canceled and you will not receive any further shipments or chargesI hope this resolves your concern today and I hope you have a good day!

Complaint: [redacted] I am rejecting this response because: only one of the two product refunds were applied This company charged me twice and only refunded one of the charges Please review my account and apply a full credit for both Further, your company should be disapointed in the handling of a customer request I called your call center and was denied It's a shame a customer must go through to Revdex.com to have their voice heard Sincerely, [redacted] ***

Complaint: ***I am rejecting this response because: only one of the two product refunds were applied This company charged me twice and only refunded one of the charges Please review my account and apply a full credit for both
Further, your company should be disapointed in the handling of a customer request I called your call center and was denied It's a shame a customer must go through to Revdex.com to have their voice heard.
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have attached a copy of the Refund Confirmation email received in support of their resolutionI also attached a copy of the 08/19/Order Confirmation email to show that it did not contain the day cancellation information as claimed in the resolution, for the record
Sincere thanks and kindest regards,
*** ***Attachments redacted by Revdex.com staf*

Dear ***, Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience I am sorry to hear that you were not satisfied I have reviewed the account and as a resolution today we have refunded the account in full
Please allow 3-days to see the refunds reflect in your account I hope you have a great day!

Dear ***,? We recently received your complaint #*** regarding your accountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on August 19, 2017.The terms of the offer that you agreed
to at the time of your order clearly state that you were to have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further chargesThey also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $fourteen days from the date of your order processing for the product."? These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.? When you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $when your trial ended.? According to our records the first contact we had requesting the cancellation of your account was on September 12, when you cancelled with a representativeYour account was immediately cancelled and you have not received any shipments or charges since then.? As a courtesy today, we have provided you with a 100% refund on your most recent chargeYou have been refunded $Trans-ID: ***Please allow 3-business days to reflect back into your account.Your account remains canceled and you will not receive any further shipments or charges.? I hope this resolves your concern today and I hope you have a good day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have attached a copy of the Refund Confirmation email received in support of their resolutionI also attached a copy of the 08/19/Order Confirmation email to show that it did not contain the day cancellation information as claimed in the resolution, for the record
Sincere thanks and kindest regards,
*** ***Attachments redacted by Revdex.com staf*

Dear  [redacted], Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  I have reviewed the account and as a resolution today we have refunded the account in full....

 Please allow 3-5 days to see the refunds reflect in your account.  I hope you have a great day!

Dear [redacted], We recently received your complaint #[redacted] regarding your account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on August 19, 2017.The terms of the offer that you agreed...

to at the time of your order clearly state that you were to have a 14 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $89.99 fourteen days from the date of your order processing for the product." These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $89.99 when your trial ended. According to our records the first contact we had requesting the cancellation of your account was on September 12, 2017 when you cancelled with a representative. Your account was immediately cancelled and you have not received any shipments or charges since then. As a courtesy today, we have provided you with a 100% refund on your most recent charge. You have been refunded $89.99 Trans-ID: [redacted]. Please allow 3-5 business days to reflect back into your account.Your account remains canceled and you will not receive any further shipments or charges. I hope this resolves your concern today and I hope you have a good day!

Complaint: [redacted]I am rejecting this response because: only one of the two product refunds were applied.  This company charged me twice and only refunded one of the charges.  Please review my account and apply a full credit for both.
 
Further, your company should be disapointed in the handling of a customer request.  I called your call center and was denied.  It's a shame a customer must go through to Revdex.com to have their voice heard. 
Sincerely,[redacted]