Financial

Dear Ms [redacted] : We are writing in response to the complaint filed on behalf of Stacy [redacted] with your organization dated July 14, and received in our office on July 22, The subject policy was issued on June 2, with an initial payment submitted of $Upon receipt of instructions from Ms [redacted] , the Company processed the policy as a Not-Taken on June 30, 2015, when she elected to exercise the Right to Review provision in her policy contractWe sincerely regret any confusion we may have caused Ms [redacted] during the issue processWhile initial sales illustrations are provided to the customer, it is not until the full Underwriting review has been completed that the final offer is presented to the customerWe want to assure Ms [redacted] that we appreciate her feedback and have shared her complaint with the proper management unit for reviewFinally, we want to confirm that a check in the amount of $450, representing the initial premium paid on the policy is being refunded to Ms [redacted] todayWe trust this is responsive to your inquiryThank youSincerely, [redacted] Consultant