Financial Strategies Group, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

My apologies for the lack of quality customer service. We were receiving a large influx of orders and customer requests over the busy holiday season, and are still in the process of working through each of those. In the midst of that, we neglected to send your order in a timely manner.After we saw...

your message about not receiving the gloves your ordered, we expedited the shipment and left you a message saying as much. You mentioned in a voicemail that you'd like to receive a refund instead of the gloves. We have refunded your account for the full purchase price, and will make arrangements to have the gloves shipped back to us.Once again, I'm sorry for any trouble this has caused you. This doesn't change what happened, but I hope you can accept our sincere apology.Thank you,Adam R.