Financial Protection, L.C.

Complaint: ***
I am rejecting this response because:Thank you for your email
of yesterday relative to the response from LARich. My last call to *** regarding my roof registration was on December 18, when I was told, yet again, that nothing had been sent from LARich. After speaking with a representative from *** that day, I tried to speak with either *** or *** but I was unable to leave a message on either their office phone or ***'s cell phone. I am happy to learn that I now have a Warranty #*** with *** for my roof, most likely because of my complaint issued through the Revdex.com. I will be more than happy to get what I paid for, iethe factory inspection of my roof and the *** *** *** if I am still eligible which I fear I am not. The literature from *** indicates that the contractor must register and pay for this warranty within days after installation and that the homeowner should contact *** within days if the permanent warranty from *** was not received. The roof installation was completed on April and time went by and not hearing anything from either LARich or *** I checked the fine print from *** and called both the *** toll-free registration number and LARich on July 8. The customer service representative, ***, (who had departed the company several months later when I called again) was the first *** person with whom I spoke and she verified that no registration was ever submitted by LARich. I immediately contacted LARich and *** said that my registration and several others were being sent out by express mail. I called *** and reported this to *** who said that the company wasn't strict about the time period for registration submittal so I took her word for it and continued to wait thinking that a "Factory Certified Master Elite" company would stand by it's word. I also noted that LARich was voted "Best Roofing Contractor for *** ***" according to the annual business poll. At this point I feel that *** should uphold his company's standards and ensure that I hear from *** that a company inspector will be at my home within the next couple of weeks and that I will receive the *** *** *** for which I have paid $765.00. If this is not possible, I want a bank check in the amount of said $765.00. I drove to the LARich office on two occasions, once in March and again in April to see if I could speak directly with either *** or ***. The office was closed and there were piles of empty plastic bags on the floor. It appeared that these bags had contained some type of snow/ice melting substanceMy impression, after these two visits, was that no one was spending any time in the LARich office. Any help I can receive from the Revdex.com in arbitrating this dispute will be greatly appreciated. Sent from my iPad
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Warranty was registered and customer was notified

From: *** *** [mailto:***] Sent: Friday, May 15, 11:AM To: *** *** Subject: Complai t #*** Warranty was registered with *** Warranty # is ***

I called *** this morning to verify that the warranty *** reported to the Revdex.com and me was,indeed, validI have been assured by *** that it is and I should expect to receive a roof inspection and paper work in the near futureThe warranty is a direct result of your contacting LARich on my behalf and I thank you very much for your helpIt is a big relief for me to have this matter resolved Sincerely, *** *** Sent from my iPad