Fifth Third Bank

Customer was advised in our letter submitted yesterday that we would not be further responding.  All issues have been addressed to customer. Thank you.

A credit of $28.00 has been issued to the credit
card account. Please find attached a copy of the written response being mailed to the customer also. Thank you.[redacted] [redacted] [redacted] Date: March 29, 2017 Account: [redacted] Regarding Your...

Fifth Third Bank Account Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com. We are sorry to hear about the difficulties that you have experienced and we appreciate the time you have taken to document your thoughts and concerns. We strive to provide quality service to all of our customers, and I apologize if we failed to meet your expectations. I understand your frustration when this situation occurred and I am sorry for any inconvenience this matter caused you. Your payment of $5,522.65 posted to your account on February 21, 2017. A credit of $28.00 has been issued to the credit card account to reimburse you for the stop payment from your credit union. You are a valued customer and I appreciate this opportunity to address your concerns. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Alison S.Office of the President Pc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted] Date: March 22, 2016 Regarding Your Husband’s Installment Loan Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com, husband’s installment loan account. We...

appreciate the time you have taken to document your thoughts and concerns regarding this matter. Since you are not a signer on your husband’s account, we are unable to share any details concerning his account with you. Security measures such as these are put in place to protect account holders from potential fraud and I apologize for any inconvenience this may cause you. Please be aware that we responded to your letter in detail and mailed a response to your husband. [redacted], we appreciate your patience while we researched this matter. If I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-#### Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Danielle S. Office of the President Pc: Revdex.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted] Date: May 26, 2017 Account: [redacted] Regarding Your Mortgage Loan Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com concerning your...

mortgage loan. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. Your regularly scheduled mortgage loan payment of $3,229.34 is due on the first (1st) day of each month. Your regularly scheduled monthly mortgage loan payment of $3,229.34, as is indicated on your monthly mortgage loan statement dated March 10, 2017, was due on April 1, 2017. On May 10, 2017, we received your payment of $3,229.34, which satisfied the payment due on April 1, 2017. Since this payment was received after the fifteen (15) day payment grace period, a late charge of $98.53 was assessed and posted to the loan on May 10, 2017. Additionally, since that payment that was due on April 1, 2017, was received thirty (30) or more days after the payment due date of April 1, 2017, the late payment was reported to the credit reporting agencies. In your complaint, you stated that you previously contacted the Bank and submitted a request to have your mortgage loan payments automatically drafted from your non-Fifth Third Bank checking account. Specifically, during our telephone conversation on May 19, 2017, you stated that your previous request to have your mortgage loan payments automatically deducted from your non-Fifth Third Bank checking account was submitted by telephone when you previously contacted the Bank to schedule a one-time Automatic Clearing House (ACH) payment to be deducted from your non-Fifth Third Bank checking account. As part of my research into this matter, I reviewed your telephone calls with our Customer Service Department. When you previously contacted the Bank’s Customer Service Department, there were no requests from you to have your mortgage loan payments automatically deducted from your non-Fifth Third checking account. An overview of the calls you had with our Customer Service Department is provided in this letter. On February 14, 2017, you contacted the Bank’s Customer Service Department. At that time, you requested a one-time ACH payment of $3,212.49 to be deducted from your non-Fifth Third Bank checking account. The payment was processed and posted to the loan on February 14, 2017. There was no request from you at that time to have your mortgage loan payments automatically deducted from your non-Fifth Third Bank checking account. On February 16, 2017, you contacted the Bank’s Customer Service Department regarding a payment issue with your mortgage loan. At that time, you explained that you made a loan payment on February 14, 2017, and that the following day there was a payment of $3,300.00 that had also posted to your mortgage loan. You explained to the employee assisting you at that time that you would contact the paying Bank to resolve the payment issue. On February 22, 2017, the payment of $3,300.00 was reversed and returned to the paying bank. There was no request from you at that time to have your mortgage loan payments automatically deducted from your non-Fifth Third Bank checking account. On February 20, 2017, you contacted the Bank’s Customer Service Department and requested online access to your mortgage loan on our website at 53.com. The employee you spoke with assisted you with establishing online access to your account. There was no request from you at that time to have your mortgage loan payments automatically deducted from your non-Fifth Third Bank checking account. On March 10, 2017, you contacted the Bank’s Customer Service Department for more information regarding the payment issue you recently experienced. The employee assisting you appropriately addressed your concerns regarding the payment issue. The employee also assisted you, per your request, in scheduling a one-time ACH payment of $3,300.00. On March 10, 2017, your payment of $3,300.00 was processed and posted to your mortgage loan per your request. There was no request from you at that time to have your mortgage loan payments automatically deducted from your non-Fifth Third Bank checking account. We have completed our review of the payment history reporting on your credit report for your mortgage loan. Since our review determined that the information provided to the credit reporting agencies is accurate, as is explained in this letter, we are unable to accommodate your request to correct the negative reporting of the account to the credit reporting agencies. The Bank is required by law to report accurate information to the credit reporting agencies. Furthermore, the Bank can only submit a request to the credit reporting agencies to correct negative reporting of an account if the negative reporting of the account resulted from an error made by the Bank. Since the negative reporting of the account was not due to an error made by the Bank, we are unable to remove the late payment that was reported to the credit reporting agencies for the April 2017 payment being received thirty (30) or more days late. We regret any frustration this may cause you If you would like to contact the credit reporting agencies directly, their contact information can be found below: ** Equifax ###-###-#### ** Experian ###-###-#### ** TransUnion ###-###-#### ** Innovis ###-###-#### In the interest of customer service, and because we empathize with the issues you have experienced, on May 24, 2017, I reversed the late payment fee of $98.53 that was assessed and posted to your mortgage loan on May 10, 2017. As was explained to you during our telephone conversation on May 24, 2017, to enroll in the Bank’s automatic bill payment service called Fifth Third Auto BillPayer, you can call Fifth Third Auto BillPayer at ###-###-####, Monday through Friday, 8 a.m. to 5 p.m., ET. Auto BillPayer will automatically transfer monthly payments from a non-Fifth Third checking account to your mortgage at no cost to you. During our telephone conversation you requested that I follow up with Auto BillPayer to ensure that is a properly set up after you call Auto BillPayer. Please be assured that I will ensure Auto BillPayer is properly set up after you have called and established your mortgage loan be paid using our Auto BillPayer service. Once I have confirmed that Auto BillPayer has been established, I will provide you with a follow up telephone call verifying that Auto BillPayer has been properly set up per your request. Please note that you will receive a letter from Fifth Third Auto BillPayer confirming that Auto BillPayer has been established. Please also note that you should continue making your loan payments until your mortgage loan statement indicates that the loan will be paid by Auto BillPayer. On August 16, 2016, your telephone number of ###-###-#### was updated in our systems per your request. This is the current telephone number that we have on file for you. During our telephone conversation on May 19, 2017, I confirmed with you that the telephone number we have on file for you is correct. If you ever need to change your contact information, please call our Customer Service Department at ###-###-####, Monday through Friday, 7 a.m. to 8 p.m., ET, Saturday 8:30 a.m. to 5 p.m., ET. When your mortgage loan payment is past due, you may receive calls from our Collections Department. I have confirmed that, when your loan payment was past due, you did not receive any calls from our Collections Department. Although you may receive calls from our Collections Department when your loan payment is late, our Collections Department is not required to call you. I have confirmed, however, that the Bank did send written notice to you when the loan was past due for payment. The notification letter was sent on April 14, 2017. A copy of the notification letter is enclosed for your review and convenience. Your mortgage loan payments are current as of May 24, 2017. Your next mortgage loan payment of $3,327.87, as is indicated on your mortgage loan statement dated May 10, 2017, is due on June 1, 2017. For verification of the payment history on your mortgage loan, please find the enclosed copy of your mortgage loan payment history. I have also enclosed copies of your monthly mortgage loan statements for the period from February 14, 2017, to May 10, 2017. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Adam P.Office of the President PC: Revdex.com Enclosures (6): Letter Dated April 14, 2017 Statements Loan Payment History

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.You have no idea how much time, effort, and energy has been devoted to try to get them to apply the payments as they were intended.  Each time we spent at least 35 minutes on the phone to get it rectified and as the response states, they just couldn't get it right.  Then we had to spend money to refinance to get out from under their irresponsible banking practices.  We have received the escrow money, but they are only giving us the $14.27 back now because the Revdex.com was contacted.  Prior to that everything was rectified in their mind, we tried to tell them different, and they would not do anything even after escalating up to supervisors.  We knew our final payment was wrong, but just wanted this negative experience in our lives to be over.  I wish I would have filed a claim with the Revdex.com earlier.  I do understand your need to resolve this issue, but I am exercising my right to reject their response as not even coming close to rectify their past mistakes.  For example...My check #5007 written/mailed on June 27, 2014 was not cashed until 7/24/2014.  Then my principal only check #5014 written/mailed on July 5, 2014 was cashed on 7/14/2014.  This means that check #5007 sat on someone's desk for almost a month.  They feel that $14.27 will cover that and three other errors, but there were more?  What I am still looking for is accuracy in their banking so that this never happens to another soul!Put yourself in my shoes and understand the frustration of not being able to get the time and resources involved with this complaint back!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   They facts they list as when I first contacted them are incorrect and they have made no commitment to stop their business practices that make it difficult for customers to be efficient in dealing with the bank.  I have also asked that the person responsible for this give me a call to discuss but have received no call.  
Regards,
[redacted]

FIFTH THIRD BANK
September 18,
2014
[redacted]
[redacted]
Re: Checking Account xxxxxx[redacted]
Dear Mr. [redacted]
We received the complaint you filed with the
Revdex.com regarding the difficulties you have experienced with a
promotional bonus...

for your checking account. We appreciate the time you have
taken to document your thoughts and concerns regarding this matter.
Your comments expressing less than quality
customer service are very concerning. We strive to provide accurate and
professional service to our customers and I regret if this is not the level of
service you received. Please be assured that I have contacted the relevant
parties and expressed your dissatisfaction with the service you received and
passed along your concerns.
Fifth Third Bank is running a [redacted]
promotion that rewards customers with a $[redacted] cash bonus into their newly opened
checking account. A new checking account has to meet certain activity criteria
in order to receive the bonus payout. The cash bonus would be paid as long as
your account receives at least one (1) direct deposit of $[redacted] or more and
you initiate at least three (3) online bill payments. Your online bill payments
need to be initiated through our Internet Banking website at www.53.com. These requirements must be met within ninety (90) days of your
account opening.
Your checking account was
opened March 26, 2014. However, the requirements in order to receive the
promotional bonus were not met during the ninety (90) day time frame. You had
initiate two (2) online bill payments through Fifth Third Bank's online bill pay
service. However, online bill payments through a merchant do not count towards
the requirements of this offer. However, in the interest of customer service
and because we believe you were informed that you did meet the requirements for
this offer, we have credited your account for the $[redacted] promotion.
It was certainly not our intention to cause
you any hardship and we appreciate your patience while we researched this
matter. If I could be of further assistance to you please call me at [redacted] **
Consumer
Resolution Specialist Office of the President
Pc: RevDex.com

In my last response to the customer, it was explained that, on May 4, 2016, we submitted an update to all four (4) credit reporting agencies to correctly report the account as being included in the Chapter 7 Bankruptcy, discharged on October 29, 2013, with a zero balance owed.  It was also communicated that the update submitted to the credit reporting agencies on May 4, 2016, would take approximately thirty (30) days for the credit reporting agencies to update their reporting.We have a scheduled follow up date of June 17, 2016, to ensure that the update submitted on May 4, 2016, is reflected on the customer’s credit report. If the account is reporting correctly at that time, the customer will not receive an additional response from us. If the reporting is still incorrect at that time, we will send another response to the customer informing him that the account is still not reporting correctly, and that another update has been submitted to the credit reporting agencies.Thanks,Adam P.Consumer Resolution SpecialistFifth Third Bank | Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the...

offer I reviewed appear below.
Some of the problems and fees we were hit with were because of employee error and miscommunication. That is what I would like corrected and reversed. Not to mention how poorly we were treated by most everyone we talked to at the [redacted] branch.  One branch to the next has no idea what is going on and will tell the customer something different. They have no idea what good customer service really is.
 
Regards,
[redacted]

Hello: We have addressed [redacted] concerns regarding the scheduling of payments in our previous two (2) responses.  Because the card is revoked, he is not able to make payments to his credit card through our online system, or Auto BillPayer. He may set up automatic payments with our collection department; however, the collection department, per their procedures, will not accept more than four (4) payments. I have attached our prior responses to this email.  Because there are no additional concerns being addressed by the customer, we stand with our previous responses. Thanks  Pat S.Senior Consumer Resolution SpecialistFifth Third Bank | Office of the President5050 Kingsley DriveMD 1MOCOPCincinnati, OH 45263Phone: ###-###-#### Fax: ###-###-####Email:  [redacted]

[redacted]Date: June 23, 2015 Account: [redacted]Regarding Your Checking AccountDear [redacted]:We received a copy of the complaint you submitted to the Revdex.com, regarding the promotional credit for your checking account. We...

appreciate the time you have taken to document your thoughts and concerns regarding this matter.Your comments expressing less than quality service are very concerning. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. We strive to provide professional and accurate service to our customers and we regret if that has not been your experience.On January 21, 2015, you opened Essential Checking account at the [redacted] Financial Center. The promotional offer effective at that time indicated that a cash bonus of $200.00 would be credited to a new checking account if the following activity occurred within ninety (90) days of the open date:A minimum opening deposit of $50.00Three (3) online payments, using Fifth Third’s Online Bill Pay systemDirect depositWe confirmed you made two (2) online bill payments and several direct deposits posted to your checking account within ninety (90) days of the open date. Unfortunately, your third online bill payment was completed on May 12, 2015, which was twenty-one (21) days after the cut-off date of April 21, 2015. As a result, the account was not eligible to receive the cash bonus since the online bill payments were note completed within the required timeframe.However after further review, we have chosen to provide you with the $200.00 cash bonus. On June 17, 2015, the promotional credit for $200.00 was posted and applied to your checking account.[redacted], please be assured that it was not our intention to cause you any hardship or frustration. You are a valued customer and we look forward to serving your financial needs in the future. If I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at [redacted] Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely,[redacted]Consumer Resolution Specialist Office of the PresidentPc: Revdex.com

Revdex.com:I appreciate your response. Sometimes you can do things but simply shouldn't. I have been paying my payments consistently and every time I pay a large payment you drop my limit to the payment. It shows me every month maxing out my credit card. This time my credit score dropped 15 points and it has happened 5 times. I woe the day I ever opened this card.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]

[redacted] Date: March 28, 2016 Regarding Your Mortgage Loan Application Dear [redacted]: We received a copy of your continued complaint submitted to the Revdex.com concerning the origination process associated with your recent mortgage loan application. Please be assured that Fifth Third Bank takes your feedback seriously, and I appreciate the time you have taken to further communicate your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any frustration this matter may have caused you. We have researched your request to have any inquires removed past the inquiry associated with your initial mortgage loan application, and wish to assure you our records do not reflect additional inquires associated with this matter. In addition, regarding your request for a reimbursement of the application, appraisal, and other associated fees paid during the course of the mortgage loan application process, as well as fees paid to another lender associated with a new mortgage loan application, we are unable to fulfill this request due to no bank error having been found associated with this issue. Rather, the loan application in question was unable to be approved due to the property which was selected for purchase having been appraised as non-conforming collateral. I have enclosed our previous response containing further details regarding this matter, as well as a copy of the appraisal of this property for your records. [redacted], I appreciate this opportunity to further address your concerns and thank you for your patience while waiting for a response. If I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Sarah S. Office of the President Pc: Revdex.com Enclosures: Previous Response [redacted] Property Appraisal November 30, 2015

Hello: We believe we have addressed the customer’s concerns in our two (2) prior responses. She has provided no new information in her complaint. We will not be sending another written response, unless the customer can provide new details to her complaint. Thanks.  Pat SucherCustomer Care Team SpecialistFifth Third Bank | Office of the President5050 Kingsley DriveMD 1MOCOPCincinnati, OH 45263

[redacted] Date: March 29, 2016 Account:         [redacted]Regarding Your Express Banking AccountDear [redacted]:We received a copy of the letter you sent to the Revdex.com regarding your Express...

Banking account. We appreciate the time you have taken to document your thoughts and concerns regarding this matter.On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction.According to my research into this matter, when you met with one of our employees at the Franklin and Eastern Banking Center to open an account, at that time you qualified for either our Basic 53 Checking account or our Express Banking account. Since you expressed to the banker that you wanted an account with no monthly service charges, you chose to open an Express Banking account. We regret if the account has not met your expectations.Please also accept my sincere apologies for the level of service you previously received regarding this matter. We strive to provide professional and accurate service to all of our customers and we regret if this has not been your experience.According to our records, on January 29, 2016, a debit card purchase appearing on your statement as [redacted]BILL PAYMENT in the amount of $220.00, posted to your account. Because you filed a dispute with the Bank regarding this charge, the account was provided with a provisional credit of $220.00 on February 1, 2016. Additionally, the merchant returned this charge to your account on February 1, 2016. When the dispute process was finalized on March 17, 2016, the provisional credit of $220.00 was revoked at that time because the merchant had also refunded the account $220.00 on February 1, 2016. On March 17, 2016, the beginning balance in your checking account was $0.84. When the provisional credit was revoked by the Bank on March 17, 2016, the account became overdrawn. The ending balance in the account on March 17, 2016, was negative ($219.16). Since the Express Banking account is not assessed fees for an account overdraft, no overdraft fees were assessed to the account. I have enclosed a copy of the Overdraft Notice dated March 18, 2016, for you review.Please be aware that as of March 25, 2016, your account has a negative balance of ($218.16). Please deposit funds into the account as soon as you can to bring the account back to a positive balance.If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely, Adam P.Office of the President Enclosure (1): Overdraft Notice

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted] Date: June 28, 2016 Account: [redacted] Regarding Your Recent Overdraft Dear [redacted]: We received a copy of your complaint submitted to the Revdex.com (Revdex.com) concerning your...

recent overdrafts and request for a refund of fees. Please be assured that Fifth Third Bank takes your feedback seriously, and I appreciate the time you have taken to communicate your thoughts and concerns. On behalf of the Bank, please accept my apologies for any frustration this matter may have caused you, as well as sincere sympathies for the recent difficulties you have experienced. We have researched the issue surrounding the overdraft fees you have recently accrued, and found that the fees were charged correctly. We regret the inconvenience this matter may have caused you, but as the customer you are in the best position to know if items you have authorized, either by debit card, check, or electronic ACH payments, have cleared your checking account by utilizing a checkbook register. Due to no bank error being found in our research of this matter, we are unable to refund any overdraft fees charged to your account above the amount of the courtesy waiver you have previously been offered and have refused. To clarify for future transactions, the Bank processes transactions at the end of each business day in the following order: ** Credits and deposits made prior to the end of day cutoff time ** ATM and debit card transactions in the order they took place ** All other debits, including checks and electronic bill payments, in the order of highest to lowest amount ** Fees and service charges Debit card and ATM transactions are time-stamped debits and are pre-authorized at the time of use, and will show pending until they are posted. Because time-stamped debits are pre-authorized at the store and cannot be returned, we pay these items first in the order they were authorized. Checks and electronic ACH payments are batch debits that are not pre-authorized by us. These transactions do not include a time-stamp and will not show as pending during the day. Checks and electronic ACH payments are collected during overnight processing and will post to the statement for that business day, the day the payments were authorized. Regarding the fees which have been assessed on your account, Fifth Third Bank checking accounts have options of both Overdraft Protection, and Overdraft Coverage. Overdraft Protection automatically transfers funds from a Fifth Third Bank savings account, credit card, or home equity line to cover items that overdraw your checking account at the end of the business day. With Overdraft Protection, we charge a reduced transfer fee of $12.00 for each transfer versus a higher overdraft fee of $25.00 or $37.00 for each posted item that overdraws your account. Please be aware that Overdraft Protection will cover all types of transactions when the available checking account balance is insufficient. In contrast to Overdraft Protection, some of our deposit accounts also have Overdraft Coverage for ATM and debit card transactions. Overdraft Coverage allows a customer to access funds beyond the balance in their account for emergency cash needs. The option exists for account holders to choose whether to continue having Overdraft Coverage on your account for ATM (Automated Teller Machine) transactions and one-time debit card transactions per federal regulations. Effective June 11, 2010, you had the ability to choose whether to continue having Overdraft Coverage on your account for ATM transactions and one-time debit card transactions via Internet Banking at 53.com, by calling our 24 hour automated telephone line at ###-###-####, or by visiting one of our local Banking Centers. According to our records, your account is currently opted out of Overdraft Coverage. Please be aware, with the decision to decline Overdraft Coverage for ATM and one-time debit card transactions, your card will be declined if there are insufficient funds in your account, and will therefore not receive overdraft fees for debit card transactions. However, this Overdraft Coverage does not apply to checks and electronic ACH payments. If a check or electronic payment is presented against your account with insufficient funds, the item may be assessed an overdraft fee, or returned and charged a $37 returned item fee. If the checking account is overdrawn, we also send an overdraft notice via standard mail to inform you of the occurrence that includes a detailed breakdown of the day’s transactions. Included with this letter you will find a copy of our Rules and Regulations, as well as information titled Fifth Third Overdraft Solutions for Consumers. Please review this document, as well as the Rules and Regulations for more information about overdrafts and how items may post to your account. If you have any questions, please contact myself, your local branch, or a customer service professional at ###-###-####, Monday through Friday, 7 a.m. to 8 p.m., Saturday, 8:30 a.m. to 5 p.m., ET. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. It was certainly not our intention to cause you any difficulties or frustration. We strive to provide an exceptional experience to our customers with each interaction, and I am sorry we did not meet your expectations. I also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. [redacted], thank you for your patience while waiting for a response. We certainly hope you will continue to use Fifth Third Bank for your financial needs in the future. If I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Sarah S.Office of the President Pc: Revdex.com Enclosures: Fifth Third Overdraft Solutions for Consumers Rules and Regulations Page 2 of 2

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and hope that this resolution is satisfactory to me.  Obviously, I won't be able to tell for three months.Please note that this is _after_ I've called 5/3 bank multiple times about their mailings, so I don't have much confidence.  Time will tell.Thanks for the great service you provide!
Regards,
[redacted]