Complaint: [redacted] I am rejecting this response because: On Monday, April 25th, the General Manager Kevin W [redacted] said the coach would be ready This message was received by email I went up and drove the coach on Tuesday, April There were still many things that were not fixed and we reviewed these items I was told that they would be completed and ready on Thursday, April to do the walk through (Pre-delivery inspection PDI) Went up on Thursday and found that none of the items they had promised to complete were done They then said the items would be completed by a.mon Friday April 29th and to come up and finish the PDI at that time I went up on Friday for the appointment and found nothing was ready again Plus there was no water in the tank They filled the tank and when we turned on the various water related outlets, they ALL leaked (some leaking onto the floor of the coach) Again I was put off and could not pick up my coach! I still don't have a time or date when this work will be complete so I can pick up my motorhome I have made MANY long trips to the FIFE RV CENTER dealership from Rainier at their request to pick up my coach How absolutely absurd is this? I also heard several other clients complaining about lack of service and work not completed when promised! I still don't know when my coach will be ready and this is really getting annoying I want my coach in good and safe operating condition and as promised back in JANUARY When will I get my coach???? Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: The Management at [redacted] was helping John to try to find a buyer for his RV so he could move to an apartment within their park The price of $was quoted to me by them and JohnHe had no other options for selling his home I don't believe the statement about his being a previous customer If that were true, Fife RV needs to prove previous dealings with him, like a bill of sale Sincerely, [redacted] ***
We advise all of our customers at the time they are dropping off their unit for Service as well as having signs throughout the Service department that we are not responsible for personal items and they should remove everything from their unit After talking to our service employee's and service manager nobody recalls seeing the scooters in the [redacted] unit while it was at our Service shop
Attached is the Vehicle Buyers Order for Mr [redacted] purchase of the [redacted] from our dealership I have also attached the Cashiers Check that he paid with at the time of purchase in December of ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
We have been in contact with Mr [redacted] and he will be bringing his unit into our service facility for us to look at A few of the issues have been addressed over the phone and corrected the remaining issues will be addressed once we are able to look at his unit and see what is wrong
We had scheduled an apptfor Mr [redacted] to drop of their unit for service on the 27th of September They did not show for this apptand they have not returned any of our follow up calls to them, nor did they call to say they would not be making the appt The unit has been licensed in their name as is required by the state of Washington This was done at the time of sale They will want to contact Keystone Customer Service at 866-425-to obtain warranty service from an authorized Keystone Dealer as they are still under the manufacturer warranty
We explained to Mr [redacted] that we do not cover theft or damage to any consignments while they are on our lot This is also explained in the consignment agreement that the owner is responsible for their own insurance and they will continue to carry insurance on their vehicle and the insurance will be primary In an effort of Goodwill we offered Mr [redacted] a power cord and used battery He will need to come to the dealership to sign the Goodwill form and pick up the power cord and battery Please contact Kevin K [redacted] to set up the appointment
We have been in consistent communication with Miss [redacted] regarding her trailer The propane tanks were filled, depending on how much LP she used she could have ran out of propane we have no idea though how much she used We have made a couple trips out to her location and addressed her concerns Typically we do not make service calls but made an exception in an effort of Goodwill to go out to Miss [redacted] location and perform the necessary repairs
The appointment was for Sept27th which was made with the phone call on the 21st of September As stated in the previous response please contact the Keystone Customer Service number as they will be able to help out with any of the issues with the trailer
Mr [redacted] has complained directly to us, the Attorney General, and your office alleging defects in the RV he purchased from us As we have told him, and you, we want to address his concerns but cannot do diagnosis or repair work over the phone or by email.We have asked him repeatedly to bring the RV to our place of business to allow us to diagnose the issues and take appropriate action pertaining to the allegations Repairs can be undertaken by us or pursuantto a service contract he purchasedDespite numerous requests he has not acceded to our requests Simply put, we can’t help him if he does not give us an opportunity to do so.We did not tell Mr [redacted] to contact his insurance company and make any claim He is likely referring to our reminding him that he has a service contract that may cover many of the alleged deficiencies Once again, we need to inspect the unit to determine what the defects are and how best to address them.Whatever you can do in making that happen will be appreciated
We were contacted by a former customer of ours asking if we would be interested in buying his RV as he needed to sell quickly We advised him we normally do not buy from private parties but we would make an exception since he was a previous customer When we contacted him the next day he said he had a pending deal on the unit and was a man of his word and would not break that deal He then contacted us again and said the deal fell through and if we wanted to purchase the unit we would need to pick the unit up by the end of the next day
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAlthough I do not understand why it's a carbon copy when we were told it was an online form that had to be printed or where the original copy even wentI am just glad I am able to have all my affairs in order concerning my trailer after a year long wait, especially since I was able to verify the info is accurate with the tire warranty company I am still very disappointed in the lack of quality service I received through Fife RV and I hope they learn through there mistakes so this doesn't happen to anyone elseI cannot in good conscience recommend this company to anyone and feel it is unacceptable that resolution could only be found through a combination of working with the manufacturer and Revdex.comIt baffles me how a business can remain Revdex.com accredited:( Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:It truly would have been great to take the unit in to be fixed if I was actually toldDid a person speak to my wife or I to make the appointmentOr was this a date that was magically made up after my complaintAt this time the only individual to ever return my call was Mike from service 9/of I called him back 9/of then ask for a return callThat return call from mike also never happenedNo one ever has called us back nor have they for the past year on this matterMessages to Chris M [redacted] the dealership GM along with multiple messages to sales management team Bretton, Frost sales GM and also Robert troop sales manager Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:they stated they will look at the unit,not correct anything to the best of our knowledge.They will not agree on anything and stated to us to turn it in to our insurance.We feel it is not an insurance matter now,or ever was.We have a real problem with them looking at it as it was promised to us already that the problems would be taken care and the unit would be road ready when we picked it up.Our last conversation with them they stated their maintdept could not even fit us in for 4+weeks.We would like to take our unit to a private repair shop for the required repairs.At this point we do not have any bacamera working,we have no head lights or no running lights working and the tires are dated 2002,when they said they replace all tires older than years.Our unit is not legal to drive on the road.They need to come up with a better plan.These are all items we have discussed with them.They sent us home in this unit and it was not road ready or legal and now they want us to drive it back to them so they can look at it again??? Something wrong?Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: On Monday, April 25th, the General Manager Kevin W [redacted] said the coach would be ready This message was received by email I went up and drove the coach on Tuesday, April There were still many things that were not fixed and we reviewed these items I was told that they would be completed and ready on Thursday, April to do the walk through (Pre-delivery inspection PDI) Went up on Thursday and found that none of the items they had promised to complete were done They then said the items would be completed by a.mon Friday April 29th and to come up and finish the PDI at that time I went up on Friday for the appointment and found nothing was ready again Plus there was no water in the tank They filled the tank and when we turned on the various water related outlets, they ALL leaked (some leaking onto the floor of the coach) Again I was put off and could not pick up my coach! I still don't have a time or date when this work will be complete so I can pick up my motorhome I have made MANY long trips to the FIFE RV CENTER dealership from Rainier at their request to pick up my coach How absolutely absurd is this? I also heard several other clients complaining about lack of service and work not completed when promised! I still don't know when my coach will be ready and this is really getting annoying I want my coach in good and safe operating condition and as promised back in JANUARY When will I get my coach???? Sincerely, [redacted]
We are in communication with the customer and are trying to resolve all of their issues
Complaint: [redacted] I am rejecting this response because: The Management at [redacted] was helping John to try to find a buyer for his RV so he could move to an apartment within their park The price of $was quoted to me by them and JohnHe had no other options for selling his home I don't believe the statement about his being a previous customer If that were true, Fife RV needs to prove previous dealings with him, like a bill of sale Sincerely, [redacted] ***
We advise all of our customers at the time they are dropping off their unit for Service as well as having signs throughout the Service department that we are not responsible for personal items and they should remove everything from their unit After talking to our service employee's and service manager nobody recalls seeing the scooters in the [redacted] unit while it was at our Service shop
We have been in contact with Mr [redacted] this morning and have made an appointment for him to bring his unit in for service next week
Attached is the Vehicle Buyers Order for Mr [redacted] purchase of the [redacted] from our dealership I have also attached the Cashiers Check that he paid with at the time of purchase in December of ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
We have been in contact with Mr [redacted] and he will be bringing his unit into our service facility for us to look at A few of the issues have been addressed over the phone and corrected the remaining issues will be addressed once we are able to look at his unit and see what is wrong
We had scheduled an apptfor Mr [redacted] to drop of their unit for service on the 27th of September They did not show for this apptand they have not returned any of our follow up calls to them, nor did they call to say they would not be making the appt The unit has been licensed in their name as is required by the state of Washington This was done at the time of sale They will want to contact Keystone Customer Service at 866-425-to obtain warranty service from an authorized Keystone Dealer as they are still under the manufacturer warranty
We explained to Mr [redacted] that we do not cover theft or damage to any consignments while they are on our lot This is also explained in the consignment agreement that the owner is responsible for their own insurance and they will continue to carry insurance on their vehicle and the insurance will be primary In an effort of Goodwill we offered Mr [redacted] a power cord and used battery He will need to come to the dealership to sign the Goodwill form and pick up the power cord and battery Please contact Kevin K [redacted] to set up the appointment
We have been in consistent communication with Miss [redacted] regarding her trailer The propane tanks were filled, depending on how much LP she used she could have ran out of propane we have no idea though how much she used We have made a couple trips out to her location and addressed her concerns Typically we do not make service calls but made an exception in an effort of Goodwill to go out to Miss [redacted] location and perform the necessary repairs
The appointment was for Sept27th which was made with the phone call on the 21st of September As stated in the previous response please contact the Keystone Customer Service number as they will be able to help out with any of the issues with the trailer
Mr [redacted] has complained directly to us, the Attorney General, and your office alleging defects in the RV he purchased from us As we have told him, and you, we want to address his concerns but cannot do diagnosis or repair work over the phone or by email.We have asked him repeatedly to bring the RV to our place of business to allow us to diagnose the issues and take appropriate action pertaining to the allegations Repairs can be undertaken by us or pursuantto a service contract he purchasedDespite numerous requests he has not acceded to our requests Simply put, we can’t help him if he does not give us an opportunity to do so.We did not tell Mr [redacted] to contact his insurance company and make any claim He is likely referring to our reminding him that he has a service contract that may cover many of the alleged deficiencies Once again, we need to inspect the unit to determine what the defects are and how best to address them.Whatever you can do in making that happen will be appreciated
We have reached an agreement with Ms. [redacted] and resolved all outstanding issues.
We were contacted by a former customer of ours asking if we would be interested in buying his RV as he needed to sell quickly We advised him we normally do not buy from private parties but we would make an exception since he was a previous customer When we contacted him the next day he said he had a pending deal on the unit and was a man of his word and would not break that deal He then contacted us again and said the deal fell through and if we wanted to purchase the unit we would need to pick the unit up by the end of the next day
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAlthough I do not understand why it's a carbon copy when we were told it was an online form that had to be printed or where the original copy even wentI am just glad I am able to have all my affairs in order concerning my trailer after a year long wait, especially since I was able to verify the info is accurate with the tire warranty company I am still very disappointed in the lack of quality service I received through Fife RV and I hope they learn through there mistakes so this doesn't happen to anyone elseI cannot in good conscience recommend this company to anyone and feel it is unacceptable that resolution could only be found through a combination of working with the manufacturer and Revdex.comIt baffles me how a business can remain Revdex.com accredited:( Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:It truly would have been great to take the unit in to be fixed if I was actually toldDid a person speak to my wife or I to make the appointmentOr was this a date that was magically made up after my complaintAt this time the only individual to ever return my call was Mike from service 9/of I called him back 9/of then ask for a return callThat return call from mike also never happenedNo one ever has called us back nor have they for the past year on this matterMessages to Chris M [redacted] the dealership GM along with multiple messages to sales management team Bretton, Frost sales GM and also Robert troop sales manager Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:they stated they will look at the unit,not correct anything to the best of our knowledge.They will not agree on anything and stated to us to turn it in to our insurance.We feel it is not an insurance matter now,or ever was.We have a real problem with them looking at it as it was promised to us already that the problems would be taken care and the unit would be road ready when we picked it up.Our last conversation with them they stated their maintdept could not even fit us in for 4+weeks.We would like to take our unit to a private repair shop for the required repairs.At this point we do not have any bacamera working,we have no head lights or no running lights working and the tires are dated 2002,when they said they replace all tires older than years.Our unit is not legal to drive on the road.They need to come up with a better plan.These are all items we have discussed with them.They sent us home in this unit and it was not road ready or legal and now they want us to drive it back to them so they can look at it again??? Something wrong?Sincerely, [redacted]