To whom it may concern:On May 5, *** *** had left her *** *** for an oil change and she supplied her own oil and filter to do it.She told us she had little time and if we could get it in and do it as soon as possible We had then taken her *** *** in and proceeded to
change her oil and filter We had drained the oil and attempted to change the oil filter Upon trying to change the oil filter the oil filter housing was tightened to tight the last time the *** *** was serviced, we then told *** *** of this problem. And we then refilled the oil in the engine because we didn't want to break the oil filter it had a plastic housing and it would have disable hr to drive away having a short time to get it done We had then informed her of what the problem was and told her when she had more time we would try to get the filter removed If the filter housing had broken upon removal it would not give us enough time to get another housing from the dealer *** *** was told then that she would be responsible for the cost of the filter housing if it broke and no charge to change it Just the cost of the materials, or we would refund the cost of her oil or replace her oil.Note: We did not charge *** *** for an oil filter because it was not changed, only a fee to change the oil that she supplied.SebastianGeneral Manager
To whom it may concern:On May 5, *** *** had left her *** *** for an oil change and she supplied her own oil and filter to do it.She told us she had little time and if we could get it in and do it as soon as possible We had then taken her *** *** in and proceeded to
change her oil and filter We had drained the oil and attempted to change the oil filter Upon trying to change the oil filter the oil filter housing was tightened to tight the last time the *** *** was serviced, we then told *** *** of this problem. And we then refilled the oil in the engine because we didn't want to break the oil filter it had a plastic housing and it would have disable hr to drive away having a short time to get it done We had then informed her of what the problem was and told her when she had more time we would try to get the filter removed If the filter housing had broken upon removal it would not give us enough time to get another housing from the dealer *** *** was told then that she would be responsible for the cost of the filter housing if it broke and no charge to change it Just the cost of the materials, or we would refund the cost of her oil or replace her oil.Note: We did not charge *** *** for an oil filter because it was not changed, only a fee to change the oil that she supplied.SebastianGeneral Manager