Fidelity National Title Group

To make it short: Fidelity NTG was the holder of the earnest money I paid while working on a deal to buy a house. I called that deal off due to problems with the inspection and the rejection by the seller of some of my demands.
The very same day the termination letter was sent to Fidelity, requesting for the earnest money to be transferred from escrow back to me.
A week later I had not received any transfer or check, or a notification that the refund was in progress. I emailed Fidelity and as a response I was told that a check had been cut and mailed to me that same morning.
I replied with an inquiry about the reason for the delay and was told by the "Escrow Assistant", one Emily H[redacted], that she had "forgot to cut the check" and had only realized it that morning (likely following my inquiry).
This company, as I see it, has ONE JOB, when it concerns escrow: to retain funds and delivered them to the parties involved as soon as it is determined who those funds should be sent to. Failure to do so, in a timely fashion and with proper communication, is to fail completely as a service.
The offices responsible for this behavior are on [redacted] Greenburg Road, Portland OR 97223