Fidelis Plumbing

Misleading marketing practices using fake USPS package delivery slips. The phone number to reschedule delivery goes directly to their sales department to get you signed up for a water quality test.

We had a salesman, Wade B, come out to our home in May 2019 with the typical salespitch BS. We, wanting everything as pure and natural as I can get it, were excited. And stupid. So we jumped in. Shortly after, the installer came out - Tyler D. He seemed very incompetent as he stayed on the phone most of the time he was there asking questions and getting instructions on how to do the installation. I told my husband this must be his first installation and I couldn't understand why he was there solo.
In September 2019, at about the same time, my husband noticed water leaking on the outside of the house and I noticed it inside near the sink. My husband attempted NUMEROUS TIMES, over and over, to contact Mr. B. He was very easy to get in touch with when he was trying to sell us something but now he wouldn't respond. We called a plumber ON THE WEEKEND to come out and fix whatever was going on to stop the leak. But the damage had been done.
So Craig continued to try to get in touch with Mr. B. Nothing. We tried to figure out what to do. It took a little time before we started realizing how much damage had been done. Around December, Craig told me, CALL A LAWYER! But this was around Christmas, things were crazy, we were headed to MS soon, and he didn't have much time available to meet with an attorney as he was finishing up his job and starting a new one.
Last week, I though I'd attempt to call Wade one last time. SURPRISE SURPRISE he answered me. Because he didn't have my number in his phone, I'm sure. GOTCHA. His first sentence was, "Oh, is something else going on besides the leak??" He then proceeded to tell me he never got ANY messages from my husband - no phone calls, no emails, etc. Then how did he know about the leak? COME ON! He said he had since left the company and gave me the contact information for his replacement. He also informed me that the installer was fired shortly after our installation because the hotel he was staying at - I'm guessing paid for by Fidelis - contacted Fidelis and advised he had trashed the room and they found drugs. Mr. B stated that it wasn't his first installation, but I probably thought it was because of how he was acting - he was more than likely high. Nice.
So, Craig contacted his replacement, Jeff L. He was not pleasant at all. Great customer service, Fidelis!!! He was obviously aggravated that we had contacted him on his personal number (the only number Mr. B had given me). Well, you know what, Mr. L? We are aggravated our floor and cabinets and walls are ruined! He gave us a number to call for service.
I contacted that number and explained what had happened. The following day, two very nice young men - plumbers/employees of Fidelis - were sent out to FIX A LEAK. There is currently no leak and is not what I told Fidelis when I called! There is massive damage that we want fixed!!! The men agreed that this was caused by the system and that Fidelis should be responsible. One of them sent out a company-wide message asking someone to contact Craig immediately. Someone did. Mike - whoever that is - was very rude and is obviously not versed in Texas law and doesn't know anything about statute of limitations for property damage and breach of contract. He said they would not do a thing because we waited so long to contact them. That's what you think, Mike! Craig said I want to talk to Marvan (CEO)! Mike told Craig he would NOT give him the number to the CEO of the company although Craig simply asked him to have Marvan call him.
Two days later, today, Craig got a phone call from a woman with Fidelis again stating they will do nothing because we waited so long.
So, I have contacted a lawyer and here we go. All we wanted is to get our damage repaired. The plumbers told us there is already mold and very likely it is in the air. So, that's lovely. We tried to be nice about it, but honestly I don't feel like being nice anymore. The longer this is not fixed, the more damage we're gonna have. I HATE FIDELIS AND RUE THE DAY WADE B EVER BROUGHT HIS SKETCHY SALESPITCH AND HIS SKETCHY COMPANY INTO OUR HOME. We will not go gentle into that good night! We are prepared to do everything within the legal system to have this made right.

Sent me a phishing attempt a piece of mail stating that they possessed my missing parcel and this was my final notice to receive it. When I called, they offered me a free gift card. "To get the gift card, you have to schedule a water test with Fidelis Plumbing".