Fideaux Apps, LLC

Attached are the tickets purchased which clearly state our policy:"Please present ticket in paper or electronic format upon arrivalOne barcode will scan for multiple entries if purchased during the same transactionAll sales are finalNo refunds will be given for cancellations or no-showsAny parties arriving after their scheduled time will be considered a no-show and will not be reimbursed."Those who purchase tickets are required to accept this policy before submitting payment informationThey are also asked to arrive minute before their scheduled appointment in order to receive appropriate instructions before their scheduled time In addition to the policy listed at time of purchase and on the tickets, customers also receive a confirmation message at the time of purchase and a reminder email hours before their scheduled appointment reiterating the importance of arriving on time and our cancellation/no-show policy The verbiage of these messages reads: "Don't be late! You need to arrive minutes prior to your scheduled show time."The complainant did not inform us they had a tire issue when they called - rather just stating they were going to be lateAt that time, we reminded them of our policy and let them know we would be happy to allow them to join if they made it on time At minutes to 5, we had already started our pre-appointment instructional session They arrived at 5:PM and their appointment had already started If we had held the appointment for them, we would have already been 20+ minutes behind schedule which effects not only the experience of those who are also booked for their appointment time, but also all other appointments for the rest of the eveningOur policies are clear and the complainant admits they were late We will not be issuing a refund or credit in this instance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Attached are the tickets purchased which clearly state our policy:"Please present ticket in paper or electronic format upon arrival. One barcode will scan for multiple entries if purchased during the same transaction. All sales are final. No refunds will be given for cancellations or no-shows. Any...

parties arriving after their scheduled time will be considered a no-show and will not be reimbursed."Those who purchase tickets are required to accept this policy before submitting payment information. They are also asked to arrive 15 minute before their scheduled appointment in order to receive appropriate instructions before their scheduled time.  In addition to the policy listed at time of purchase and on the tickets, customers also receive a confirmation message at the time of purchase and a reminder email 24 hours before their scheduled appointment reiterating the importance of arriving on time and our cancellation/no-show policy.  The verbiage of these messages reads: "Don't be late! You need to arrive 15 minutes prior to your scheduled show time."The complainant did not inform us they had a tire issue when they called - rather just stating they were going to be late. At that time, we reminded them of our policy and let them know we would be happy to allow them to join if they made it on time.  At 2 minutes to 5, we had already started our pre-appointment instructional session.  They arrived at 5:07 PM and their appointment had already started.  If we had held the appointment for them, we would have already been 20+ minutes behind schedule which effects not only the experience of those who are also booked for their appointment time, but also all other appointments for the rest of the evening. Our policies are clear and the complainant admits they were late.  We will not be issuing a refund or credit in this instance.