Fidalgo Bay Xpress Lube

Complaint: 10629535I am rejecting this response because: I stand by my original claimThere is no disclosure on the online coupon that a printed copy is required to redeem, and the customer service I received was not appropriateI am further concerned that [redacted] mentions in his response to my complaint that he provides services to other customers "often at NO charge"If this is the case, why is he refusing to honor the coupon in my case? Am I being singled out due to some sort of prejudice? What is the requirement to receive these disclosed "NO charge" services? I did not request services at no charge; I am requesting the advertised promotional discount to be honoredSincerely, [redacted]

I received the complaint form re: Mrs*** ***She was told that I must have a printed coupon toattach to the invoiceShe then just showed us her phone and said "I have the coupon"I replied "ouraccounting department must see it attached to the invoiceShe said "here it is"I believe that
is when Ireplied "can I staple your phone to the invoice"? Probably not the right response, but she wasn'tunderstanding that I must have a printed copy.If you notice on your attachment, there is an Icon to click on to "Print Coupon"I have never, ever hadanyone try to present a phone to us for a printable coupon.I am sorry if this presented a problem for herMost would understand and bring in the coupon nexttimeI also reminded her that we DO send out postcard reminders and that it has a $off coupon on it.She would have received that arow1d March ".On a sidenote: I am 4th generation Anacortes and go out of my way to help customers in need, often atNO chargeI am in NO WAY here to hurt customersQuite contrary!Thank you.*** ***, manager (Not ***)Fidalgo Bay Xpress Lube13190AveAnacortes, WA

Complaint: 10629535I am rejecting this response because:
I stand by my original claim. There is no disclosure on the online coupon that a printed copy is required to redeem, and the customer service I received was not appropriate. I am further concerned that [redacted] mentions in his response to my complaint that he provides services to other customers "often at NO charge". If this is the case, why is he refusing to honor the coupon in my case? Am I being singled out due to some sort of prejudice? What is the requirement to receive these disclosed "NO charge" services? I did not request services at no charge; I am requesting the advertised promotional discount to be honored. Sincerely,[redacted]