Fiberless Abatement

We are deeply sorry that Mr. feels this way towards us. It is never our intention to deceive or take advantage of our customers. We are very upfront with them about everything and throughout the project we provide updates to keep our customers informed about their project. We never promise or provide verbal estimates to our customers. We always issue them an estimate or their contractor if they sub-contracted us, that way they can review every detail on the estimate as well as read the contract that is provided with it. For Mr. project we never verbally or on paper quoted him or his contractor that his project would be completed for $1,800. We quoted Mr. project at $4,686.07 which we sent the estimate through e-mail to Mr. contractor, as he sub-contracted us to complete the job. He viewed the estimate of $4,686.07 twice. Once on the 16th of March and again on the 17th of March at 07:56 am right before he paid the deposit for the project. One of the owners of the company went to Mr. residents and physically showed him the estimate of $4,686.07 on his phone to review right before he signed it. The 40 sq. Ft. section that Mr. is referring to his contractor asked us to remove after the estimate was signed. We told his contractor that we would add an extra $170.00 to the invoice and he was ok with that. That increased the invoice to $4,856.07. The wavier that Mr. is referring to is the Opt-out permit. The permit is required by Colorado state and federal law to begin an abatement project. It is also Colorado state law as well as a federal law that the homeowner/building owner is responsible, not the contractor that they hired for the asbestos in the residents/building. Therefore, it is required to have the owner sign, not the contractor, to receive an approved permit to begin any abatement project. This is what ***, one of the owners, brought to Mr. to explain and for him to review the permit. The opt-out permit has nothing to do with the estimate that his contractor-asked for and was provided with. As we said before he viewed the estimate of $4,686.07 twice. Once on March 16th at 11:08 pm and again on March 17th at 07:56 am. Since then his contractor knew that the original estimate was for $4,686.07 and NOT $1,800. When the job was completed, Mr. and his contractor both received the invoice of $4,981.07 but since his contractor paid the deposit of $937.21, the remaining balance was $4,043.86. This invoice included the additional 40 sq. Ft that was removed as well as the City permit fees of $125.00 that was also required to do the project. Mr. contractor was aware and agreed to pay for BOTH. This is the reason why the original estimate of $4,686.07, viewed twice by his contractor, was increased (additional space - $170.00 and City permit fees - $125.00) to $4,981.07. There is nothing that we have not said or explained to Mr. or his contractor to mislead them about the estimate or the invoice. All our estimates/invoices are broken down into sections and within each section we specify the service to be done along with the cost of that service, per unit, and the total amount of that service. We also include, in the scope of work, everything that is to be done on the project. After the scope of work, we have our contract and underneath that there is a place for them to sign the estimate. We send all our estimates through e-mail so that way the customer or contractor can review it whenever they like and bring to our attention any concerns that they have about the estimate. This also gives our customers the ability to download, print, save, and sign the estimate electronically and keep it for their records. Unfortunately, we never knew that Mr. had issues with us about the estimate/contract that he looked at and signed until now as we were dealing directly, per Mr., with his contractor. We have never been questioned about this issue from Mr. either from a phone call, e-mail, or text message. Instead after a week of silence from his contractor, after multiple attempts made by e-mail, phone and, text message we sent Mr. an e-mail and Mr. replied to us “This payment is coming from David our contractor.” He also replied to us “You guys have to settle it, as DAVID told us $1,800.” These were Mr. last e-mails to us. Right after Mr. e-mails, we finally heard from his contractor asking us for our W-9 so he could issue our check. We sent him our W-9 and the processing fees for paying with a credit card were removed since he told us that he was paying by check. The following day the contractor e-mailed us again saying “is there any room in your estimate to bring the cost down? When I signed and paid I THOUGHT we were around 1,800.00 I thought that my 900.00 was 50% of the project”, even though he viewed the estimate twice. On the same day we responded to him to let him know that sadly we could not make any new deal with Mr. contractor on a job that had already been completed a week before. We believe that we are not at fault for Mr. contractor’s failure to read the estimate completely even though he viewed it twice before he signed and paid the deposit. After this e-mail we did not hear from Mr. contractor acknowledging that we could not lower the price and that he would issue a check. After 3 days we still did not hear from Mr. contractor so we told him that if he refused to pay that we would, unfortunately, be forced to put a lien on Mr. house until he paid for the completed project. After this notice he responded to tell us that he issued a check and put it in the mail. TO THIS DAY WE STILL HAVE NOT RECEIVED HIS CHECK. Now we know how deceptive Mr. contractor was when he said that he sent the check in the mail but turned around and paid by credit card a few days later avoiding the processing fees. In the contractor's last e-mail, he told us that “I have debated making this difficult just to have fun.” We did not reply to this unprofessional and disturbing comment and we thought that this was over and done with. Finally, the price that we quoted Mr. contractor, we believe is reasonable and fair based on the market for asbestos abatement for the work that was done. We never deceive any of our customers and pride ourselves on being as professional as possible. We are incredibly surprised by Mr. comments as he was a joy to work with, he never raised any concerns with us about the estimate or the work that we did and after the job was completed we were paid directly from his contractor.Respectfully,Fiberless Abatement, INC

With the program that we use it provides us with an activity
log that tells us whenever an email is opened by our clients, when the estimate
or invoice is viewed by our clients, when our clients sign the estimate, and
also when they pay us electronically. To this day we cannot comprehend how Mr.
*** contractor who supposedly never saw our estimate and the total cost
of that estimate, can send us an e-mail asking for our help to lower the cost
because he thought that it was for a different price. With all due respect, we
believe that we should not be held liable if Mr. contractor did not
read the entirety of the estimate that we sent him. Lastly, we hope the documents
that we are sending will clear this up.Respectfully,Fiberless Abatement