FFUN - Saskatoon Hyundai Reviews (%countItem)
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FFUN - Saskatoon Hyundai Rating
Description: Auto Dealers - New Cars
Address: 601 2nd Ave N, Saskatoon, Saskatchewan, Canada, S7K 2C7
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Car at shop in Sept 2018. Warranty diagnosed, repaired;didn't fix it. Advised $700.00 repair in Jan 2019. *** on quote unauthorized charge=dispute
Attached is a screenshot of the email from Calgary in regards to the R&R time on your quoted diagnostic. The first screen shot states that they use *** and upon further clarification, they used the routine experience of their shop foreman and Hyundai Techs to give the max (1.1-1.4 hours from their extensive experience) 1.4 hrs / $194.93 with a shop rate of $130.00 / hr quote as previously sent to you on June 13th. The Calgary quote is for 1.4 hours at 130.00/hr which equals $194.93, They have confirmed this with me.
The service writer did state that it could be up to 1.4 but that 3.5 is overkill on this EXTERNAL Sensor. *** had mentioned many times in the past that these hybrids are rarely serviced in your shop and it is unknown territory with them. My point for this is that if straight time is applied I am paying extra for time that is the result of the tech not being as familiar or experienced with this hybrid system (to which they then consult with Hyundai), and yours is a Hyundai dealership which services the full Hyundai brand.
The customer is not responsible for the lengthy time (as they are not for unauthorized diagnostic which you had continually brought up when it was not relevant as it then becomes the shop's mistake, not mine, nor is it my fault as your repeatedly stated you were not going to lose more time as you had on this diagnosis that was not approved. This tells me that you are trying to blame me for the loss of time to your service department. How the tech is compensated for that is between the employer and the employee) that they may take due to this unfamiliarity and this is why *** is used to provide industry standards and protections for all. It is also based on what the "flat rate" is paid on which sounds like how your shop operates. If your tech does it in less than flat rate time then they get the benefit of that! This is common knowledge in the automotive service industry by reputable departments as you no doubt want to be in compliance with and respected as that type of service department.
The Hyundai North web page also states the following: There are also 3 other PDF documents from your website about the service and experience offered at Saskatoon Hyundai.
FFUN Service
Our Promise
Our dealerships are committed to you and your vehicle. Whether you are coming to us for an oil
filter or to service an entire feet, you can be confident that your vehicle is being checked for the
latest product updates, before a part is sold or a service is recommended. So don't open your
hood to strangers, bring it home to FFUN.
FFUN dealers utilize state of the art facilities with the latest high tech equipment. This, combined
with factory trained technicians who know what's best for your vehicle, help to ensure your
vehicle is fixed right the first time, for peace of mind motoring.
(http://www.ffunmotors.com/)
Copyright (c) 2014, FFUN MOTOR GROUP. All Rights Reserved.
(http://www.edealer.ca)
AS we both know, it has not been fixed right the first time. The first attempt showed it was not repaired when I came to pick it up last fall. The second attempt also failed to correct the same issue in December (drove it as far as *** on Circle Drive and had to limp it back to your service department for a total of about 2-3 KM) and then I was emailed in January that is would cost $700.00 for the possible fix of this pressure sensor and if that didn't work then it would be the other transmission item that is covered under warranty.
This $700.00 did not seem right from the start. I inquired about this cost and *** said the cost of the part was $140.00 and the rest was labour. Buried in this quote, as I came to learn, was the substantial diagnostic time that I had not authorized, nor was I advised that it was part of that quote so as you can see this burned trust in the quote that was provided.
In April I attempted to get this process moving again, but *** was not in on the days that I visited. I then stepped up my attempts in early May this year as was informed by yourself that *** was off work due to surgery and would be back the week before the May Long Weekend. You also mentioned that the computer system had been changed over and that previous work orders and invoices were not available, which is very odd and unsupportive of quality customer care in the continuity of service. Around May 31st I attended Service and spoke with *** and at times yourself. *** had found the hour time for this job and I also provided the Calgary information for him to look at. We finally agreed upon 1 hour for the previous diagnostic and 1 hour for the R&R on this external sensor (essentially: unplug it, unscrew it, replace and reconnect to the harness then confirm if it has corrected the problem or it will proceed to the other transmission item the is warrantable - this does not take 3.5 hours as you can see from the attached parts diagram.) I was told the repair would be completed early the next week. As I had not heard from *** by the following Friday I called to inquire. To my complete surprise, *** told me that you had directed other people's cars to be repaired and mine was still waiting, despite it only being about an hours job. *** then assured me it would be done first thing on the week of June 10th. I then called in on Tuesday June 11th and was informed the car had not been repaired and was then requested to authorize 3.5 hours for the previously agreed upon 1.0 for the repair as the tech could not reportedly find the time for repair in ***, but was pulling out other times of 3.5 for the 3 other related sensors (not sure about this as there are reportedly only 2- an internal and an external which was confirmed earlier by *** and then *** This seems like an obvious attempt to recover the unauthorized diagnostic time that you have repeatedly talked about you were not getting paid for. The 3.5 hours that were referenced are not related to this sensor in the first place so how can you arbitrarily state it is up to 3.5 hours if it is not even a sourceable reference for this item? All of these are just excuses and giving the run-around to the customer who is just wanting his car repaired without an unauthorized diagnostic labour of 5 hours (your number) that was not communicated as part of the quote from January and continually not doing what was stated would be done for the repair labour time and in the time it was stated to be done! With the totality of these events, I called Hyundai Canada on the afternoon of June 13th to which you then called me at 6pm demanding an ultimatum of an agreement to the "3.5 hours or take your car elsewhere", despite your shop not being able to fix it the first time. Albeit, you did eventually ask for the Calgary labour quote which I immediately emailed you. Well, we both know that FFun owns both Hyundai dealerships in town which does not leave any other in town options that are not FFun owned; it is unreasonable to have to resort to hiring transport to another city and the Ffun Hyundai dealerships service the full Brand line. In the interest of progressing to a resolved repair with the diagnosis that your service department has provided, I will agree to up to 1.5 hours of actual time to perform this repair if needed *** has the part) to see if it corrects the Hybrid system malfunction or if it is the other diagnosed issue that is the issue and is covered under warranty. This is over and above what *** and *** had quoted at a max of 1.4 hours. As we both hope, this will be resolved with a repair that permanently works and is fixed the first time as your website states.
Emailed customer for closer July 26th 2019 waiting for customer to respond
(The consumer indicated he/she DID NOT accept the response from the business.)
The service department advised the car was fixed for July 31st and ready for pick up. I advised I was unavailable and would contact them in August to arrange for testing to ensure the car is functioning properly as the repairs have been trial and error at best. Once I have tested the car over a few hundred kilometers and it does not fail again I will close this case.
The car is working now as they repaired it under warranty. It was a year long process but nice to be done.
Thx
Our household has spent a lot of money with the purchase of three Tuscon's. The 2007 was a descent car with the occasional quirk. The 2013, the one that we wanted another dealership in the province wouldn't send it to this dealership because they didn't like each other so we had to settle for a different one. The final one, the 2016 was exactly what we wanted or so we thought.... It has been the biggest pain in our backsides and the most expensive one as well.
It has been in the dealership more than we have owned it, there are more flaws with this new model and the dealership has that "oh crap they are back look every time the car goes in." It is currently there right now and will be there for at least 3 weeks because they need to "fly in a part from the US?" 3 weeks to fly a part in? Slow plane apparently. The car has been there multiple times for the A/C to which they accused us of breaking, only to find that the compressor was bad (had the car for a couple of weeks). The turbo sensor went out with 600km on the car...(they wanted the car for two weeks), then there was the recall on the hood latch, and the multiple software upgrades, and the automatic rear latch wouldn't lock at -40 so their advice was to carry around a hair dryer to thaw it out. (they finally fixed that) So let's talk about the aluminum block, when it is -40 the car takes for ever to warm up even plugged in. The head office knows about this and yet no fix, no follow up phone call, no acknowledgement of what they are doing to fix it.
So we asked the dealer to take it back...it is obviously a lemon and they admitted it was a bad car. While we paid ~45,000 (minus the down payment) for it a little over a year later they said they would give us 26,000 for us and put us in a new one for higher payments? Really a nice little slap in the face for buying that vehicle. We have purchased 3 vehicles and had all the servicing done for each of them there....a lot of money with one dealership.
So the new car is in the shop still, waiting on a part from the slow airplane from the US and we have a rental from a rental agency because the dealership said they had no cars to give us. NEVER again will I purchase one of these vehicles.
October 2, 2017 is when I had my vehicle towed into the Saskatoon North Hyundai Dealership, for warranty repairs but ended up paying 1080 in repairs as the said issue wasn't covered. So I picked up my vehicle on October 17th, and as soon as I drove off the lot, vibrations occurred. So I called the service shop back and mentioned the problem. I was told by ***, to wash my rims and if that didn't work than I was to take it back. I ended up taking it back after 2 days because my receipt showed that after a wheel alignment was done, a test drive was not done. So I felt the dealership would have been able to catch that had they done a test drive. So the Dealership did another diagnostic and found a problem called "discus coupler?" I don't know if I'm saying it right, But *** at Hyundai swore that it was damage occurred from towing my vehicle improperly. He then advised me to call my roadside to find out which company it was so I can call them to mention damages. At this time he told me that he did see the tow truck driver tow it and would have my back. Weeks went on, Hyundai was asked for video footage of the tow truck driver, for weeks I was told by *** that they were trying to request the footage. When I finally sent my vehicle to *** my adjuster was the one who told me the video footage was deleted (*** told her this). *** picked up my vehicle to have their repairman look at damages, and if they felt that damages were caused by them, they would fix it for no charge. They found that damage would have been caused by the dealership dismantling my vehicle when they did the oil repairs. *** does have documentation to prove that the vehicle was towed properly and have been very cooperative and helpful in the situation. But I do need Hyundai to step up and take action, I have now been paying for a vehicle to be sitting in a repair shop. I do not feel responsible for the damage or costs to repair, since all I did in this situation was call roadside assistance.
At this point, I have taken it upon myself to have my vehicle taken somewhere that is willing to repair it for me, so from this, I would like Hyundai to take responsibility and pay for the other repair shop to fix the damage.
Customer was booked in for major oil leaks on October 2 2017. The vehicle was brought to SASKATOON Hyundai on a tow truck. The tow truck unhooked from the Santa Fe in the parking lot and brought in the keys. The tow truck was towing with the front of the *** up. This is an all wheel drive vehicle and requires a flatbed or all 4 wheels to be dollied. By towing it wrong the viscous coupler was damaged. This controls the 4 wheel drive. The customer was notified immediately when we could not bring the vehicle into the shop from where the vehicle was parked. The customer agreed to work the damage out with the tow truck company when she picked up the vehicle.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have had my vehicle towed to *** as a last resort to have something done about the damages, I took it there against *** From what *** has seen, there is no "collision damage" which would classify the damage from towing. As it looks to them, the damage would be "mechanical". What would have helped the situation was video footage which was requested from Hyundai, the whole time *** had told me that they were trying to get it, because only the manager had access to it. He told *** that the video footage was deleted, something he didn't tell me in the process. I have spoken to *** multiple times, and something else they told me was, they dropped the vehicle in the parking lot. So it would have been towed or drove into the service bay by Hyundai. *** owner *** has been more than cooperative in this matter and I'm sure he would not mind to be contacted as well. *** has documents proving the vehicle was towed properly, where we don't have any proof of from Hyundai and no record of how my vehicle did end up in their shop where I have seen it hoisted myself and even parked in the back of the building. ***. I did agree to work things out with the tow truck company after being encouraged by *** who did agree help me with this situation. No proof was provided on his end and the situation changed drastically when the repair man at *** had a chance to look at the damage. Which he says could have been caused when Hyundai service dismantled my vehicle.
The vehicle was received in this condition and was communicate to the customer. There's absolutely nothing that we did while fixing the oil leaks that would have caused the damage to the viscous coupler. Also we do not pay for repaires performed outside of Hyundai Saskatoon.
We stand behind our diagnosis that it was towed incorrectly.
Repair or refund what damage was done upon delivery that is what is expected
The sales rep who is *** and the financial account manager that dealt with me at the dealership her name was *** I talked to *** yesterday and to the dealership sales manager who had only been there for 3 days and there was no resolve also they delivered the car honor after November 15th with the dent in the side the front shroud broken and the running board broken the car is listed under
I'm speaking at the dealership Hyundai South in Saskatoon fixes it and owns the responsibility that it was damaged in their care or they refund on an amount equal to the value of fixing it one or the other but the owner will not take responsibility that bought it for his insurance to go off because it was damaged at the dealership when it was delivered the dealership has to make it right
My first introduction to *** was when he called into the dealership directly, to discuss his girlfriend's automotive application through *** His initial call was to complain that we had not been in contact with ***, his significant other, on the status of her application. I reassured *** that we had been in contact with *** 25 times within the first 3 weeks after her application. I also reiterated the conversation I had *** approval on ***'s behalf.
*** was willing to give me a credit application in hopes of becoming ***'s co-signer. He also asked I submit her application to *** as the have a "black box program" that is he qualified before in the past. I clarified that the "block box program" is called a starter interrupt used by some lenders as a stipulation for an approval.
Once reviewing ***' credit history, I reached out to him and let him know that due to his recent Involuntary *** Auto Repossession, he would not qualify as a co-signer. I asked *** if there would be anyone else willing to co-sign for *** and he said he would ask a few people, including his grandmother *** "***" *** if she would be willing to co-sign.
I spoke with *** "***" *** directly and got her credit application. After submitting her as a co-signer attached to *** application, without success, I submitted *** on her own as the primary applicant. I was able to secure an approval through *** Dealer Advantage. *** has very specific stipulations and income requirements. Due to ***'s credit repayment history and retirement income, *** had set a maximum monthly payment and the specific non-prime interest rate. Working within the specific parameters given by the bank, we were able to get a final approval on a 2014 *** with 55,052 kms.
I got in contact with *** and *** to discuss the approval and vehicle option, in which they agreed it was a great option with more features than they had originally hoped for. I asked ***, the sales person involved in the transaction, to send pictures of the vehicle, including all body damage that was evident. There was a bit of cosmetic damage on the door panel. I contacted our auto body shop and asked for them to quote us the cost to repair the door panel. The quote that was given was roughly $800.00. We wouldn't have a definite figure until the work was completed and we could track labour and parts.
Unfortunately, due to the amount *** was willing to lend ***, we were not able to include the cosmetic work in the financing. I discussed this at length with *** and said that we could complete the body work, but he would have to pay for it separate to the financing.
*** and I arranged a time that he would be at ***'s home so that I could fax her the bank documents directly. I spoke to her directly and got permission to discuss the contract with *** on her behalf. She agreed. I went through the entire contract with ***, again reiterating that neither *** nor *** were unable to be on the loan due to credit deficiencies and previous automotive loan repossessions.
*** signed all of the necessary bank documents and faxed them directly back to me.
*** then arranged a time to pick up the vehicle, as *** as not willing to drive up during the snow and poor weather. Once *** arrived at the dealership, he and *** did a thorough inspection of the vehicle, prior to delivery. *** and I then sat down to discuss warranty options that could be financed separately, again as the *** approval for financing was not able to include the increase in amount to finance.
*** agreed to come back the next day to finalize purchase of the extended warranty.
I phoned *** multiple times, the next 3 working days and received his voicemail. The mailbox was full and I was unable to receive any new messages.
The next time I spoke with *** is when he phoned in to talk to *** our new General Sales Manager and myself. Both *** and I were present for the conversation. I let him know that I had been trying to call him to follow up, however, his voicemail was full so I was unable o leave a message. He said that he knew that and really should delete some messages. This time *** had called to complain regarding the damage on the vehicle. He said the vehicle was a repossessed unit and that the damage was due to sliding on ice. *** threaten to call a lawyer or go to the Revdex.com, unless we gave him $1000.00 to "make this go away". We then went over the car-proof again to discuss claims that we made and where the vehicle has been registered and serviced. There was no record of any damage recorded or claims made. I then reiterated the warranty options, body work quoted by our auto-body shot and any further information on the vehicle that he has asked for. At the end of the conversation I made sure that he had my contact information if he had any further questions. I also asked if there was anything else I could help with or explain. He said "thank you and he appreciated my time".
That was the last time I was in contact with Mr.