Initial Business Response /* (1000, 11, 2014/10/15) */
I was contacted by *** *** approximately March or April of The fence that we provided her and her faily with was installed in the summer of We provide one year warranty on any defects in workmanship however we do not
provide any warranty on wood splitting or concrete cracking typically because they are natural products and we have no control over what they do although we do build our fences to minimize any possibilitiesI responded to *** *** complaint and came by and took a look at the fence and the issues that she had mentionedOnce I realize what the problem was and saw that the gates that she had problems with were fully functional I did not deem it necessary or our responsibility to come and fix the problemThe gates were fully functional and the problems were minor and not under our control or do the workmanship.this is my response to her complaint and although I regret that she had the problems they do not fall under our warrantyWe have had a great working relationship with the Revdex.com for approximately years now with no complaintsI thank you for your attention to this matter and hope we can resolve it in a positive mannerPlease respond to this and let me know exactly what your position is and where we stand on this
Initial Business Response /* (1000, 11, 2014/10/15) */
I was contacted by *** *** approximately March or April of The fence that we provided her and her faily with was installed in the summer of We provide one year warranty on any defects in workmanship however we do not
provide any warranty on wood splitting or concrete cracking typically because they are natural products and we have no control over what they do although we do build our fences to minimize any possibilitiesI responded to *** *** complaint and came by and took a look at the fence and the issues that she had mentionedOnce I realize what the problem was and saw that the gates that she had problems with were fully functional I did not deem it necessary or our responsibility to come and fix the problemThe gates were fully functional and the problems were minor and not under our control or do the workmanship.this is my response to her complaint and although I regret that she had the problems they do not fall under our warrantyWe have had a great working relationship with the Revdex.com for approximately years now with no complaintsI thank you for your attention to this matter and hope we can resolve it in a positive mannerPlease respond to this and let me know exactly what your position is and where we stand on this