Felspar, LLC

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and...

acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our Anti-Wrinkle Eye Serum and Anti-Aging Skin Creamon a 14 day trial basis back on 02/18/2017 and paid the shipping and handling fees of $4.97 and $4.95. The trial expired on 03/05/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 03/05/2017 $94.77 for the Anti-Aging Skin Cream and $93.80 for the Anti-Wrinkle Eye Serum.Customer contacted our Customer Service on 03/07/2017 and requested for the subscription to be cancelled, which we did.We also issued the customer a refund, $71.07 for the Anti-Aging Skin Cream and $70.35 for the Anti-Wrinkle Eye Serum.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the remaining refund for the charge on 03/05/2017,$23.70 for the Anti-Aging Skin Cream and $23.45 for the Anti-Wrinkle Eye Serum.Here are the refund confirmations:$23.70 Trans ID:[redacted] dated 03/30/2017. $23.45 Trans ID:[redacted] dated 03/30/2017.Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.