Fellowes Brands

A supervisor follow up with Mr*** has been conducted following his initial contact with our customer service team on 12/30/There has been a mutually agreed upon resolution reached offline and it is our understanding that Mr*** is satisfied with the result of this follow up

Hello Patricia, We are very sorry for the inconvenience that you encountered and for the loss of your priceless letter. After reviewing your correspondence with us directly, we had placed a warranty replacement for you which seemed to be an agreeable resolution given these unfortunate...

circumstances. This item should arrive to you within the next few days. It appears as if this case was opened with the Revdex.com prior to the culmination of our correspondences and it is our understanding that that this has been resolved.