In just a few years customer service has gone down hill. I highly recommend this company for their efficiency, great product and installation in 2012. Now using them a second time in to replace another batch of windows, I can say I'm extremely disappointed. Communication is completely lacking, in fact its been two weeks and my husband still has not received a phone call back. At our quoted lead-time, it was I the customer that had to follow up, twice to find out new ETA. The quality, design of the window looks great. Installers for most part were excellent again, they are efficient, clean up after themselves, however lack of communication from the office/owner about something had to do that was written in our quote, you could clearly tell they were not happy and did a horrible job. Rushed to get our shutters put back on, didn't care that there was 1/2 inch gab that you could see the body of the screw, or gap above.
In just a few years customer service has gone down hill. I highly recommend this company for their efficiency, great product and installation in 2012. Now using them a second time in to replace another batch of windows, I can say I'm extremely disappointed. Communication is completely lacking, in fact its been two weeks and my husband still has not received a phone call back. At our quoted lead-time, it was I the customer that had to follow up, twice to find out new ETA. The quality, design of the window looks great. Installers for most part were excellent again, they are efficient, clean up after themselves, however lack of communication from the office/owner about something had to do that was written in our quote, you could clearly tell they were not happy and did a horrible job. Rushed to get our shutters put back on, didn't care that there was 1/2 inch gab that you could see the body of the screw, or gap above.