The customer became verbally abusive and threatening to our installers, so we made the decision to not send any more of our employees out to this customer's homeWe have refunded the customer in fullWe had asked for two quotes to repair any holes created during the installationWe only received one quote for $We will honor that $Attached is the sales contract
The shade is being ordered as a courtesy as the customer was never originally charged for the product, and Day blinds has offered to provide the product at no additional charge The customer was contacted on 2/12/to schedule installation of shades, and the customer refusedThe customer wanted to hold off on installation until a 4th shade was orderedThe customer was advised the estimated delivery was between 3/and 3/23, and that installers would contact her for scheduling upon deliveryThe shades were delivered ahead of schedule, and the customer was contacted 3/13/Scheduling is determined by availabilityThe customer was given several time slots to choose from during regular business hours for our local installation companyThe installation of the Soft Roman shades will be scheduled when the customer is readyThe fabric for the drapes is backordered, and is estimated to return to stock in JuneThe customer has been given the option to select a new fabric in the meantimeTell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [They did not specify any discountNone of my phone calls were returned and no email sent either when I tried to have these replacedAnd my complaint is that they broke within a month and no one has called to set up a time to fix] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I have met with their design consultant and once the new blinds are installed to my satisfaction, I will consider this complaint resolved Regards, [redacted]
The customer became verbally abusive and threatening to our installers, so we made the decision to not send any more of our employees out to this customer's homeWe have refunded the customer in fullWe had asked for two quotes to repair any holes created during the installationWe only received one quote for $We will honor that $Attached is the sales contract
The shade is being ordered as a courtesy as the customer was never originally charged for the product, and Day blinds has offered to provide the product at no additional charge The customer was contacted on 2/12/to schedule installation of shades, and the customer refusedThe customer wanted to hold off on installation until a 4th shade was orderedThe customer was advised the estimated delivery was between 3/and 3/23, and that installers would contact her for scheduling upon deliveryThe shades were delivered ahead of schedule, and the customer was contacted 3/13/Scheduling is determined by availabilityThe customer was given several time slots to choose from during regular business hours for our local installation companyThe installation of the Soft Roman shades will be scheduled when the customer is readyThe fabric for the drapes is backordered, and is estimated to return to stock in JuneThe customer has been given the option to select a new fabric in the meantimeTell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [They did not specify any discountNone of my phone calls were returned and no email sent either when I tried to have these replacedAnd my complaint is that they broke within a month and no one has called to set up a time to fix] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I have met with their design consultant and once the new blinds are installed to my satisfaction, I will consider this complaint resolved Regards, [redacted]