FedLoan Servicing

While we regret the concerns expressed by *** ***, we appreciate the opportunity to resolve themSince receiving hisconcerns, Borrower Experience Advocate Josh has been working toward resolutionWe take all concerns regarding servicemember benefits very seriouslyJosh will be providing a
formal letter shortly, along with his direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Matt E***
Leader, Borrower Experience Advocates
FedLoan Servicing | PHEAA

Complaint: ***
I am rejecting this response because: this doesn't fix the problem
Regards,
*** ***

While we regret the concerns expressed by *** ***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Josh and Research Associate Diana have been working toward resolution*** *** now has direct contact information for Diana, and
Josh will be providing a formal letter shortly as well, should additional concerns arise
As always, please let me know if you have any questions
Thank you, Matt E***
Leader, Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by Mr
Miller, we appreciate the opportunity to resolve themSince receiving his
concerns, Borrower Experience Advocate Wilbert has been working toward resolution
We take all concerns regarding consumer credit reporting and customer service
very
seriouslyWilbert will be providing a formal letter shortly, along with his
direct contact information, should any additional concerns arise
As always, please let me know if you have any
questions
Thank you,
Matt E*** Leader, Borrower Experience
AdvocatesFedLoan Servicing | PHEAAv

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I have contacted Fedloan servicing again recently, and they are still completely unwilling to resolve my issue I informed them that some of my information was lost, and I had to have my financial aid adviser give them information to update their records They then told me that these updated records were their official records that they obtained through processes, instead of admitting there was fault in their records Now I feel that there is even less hope of having my conversion of a grant into a loan reversed, because I sent them that information They then denied ever requesting it, after I talked to another phone representative I believe that a company shouldn't hold a customer responsible for an irreversible process created by them losing records I told them I didn't respond to an email they sent me about a form, but I had sent them a fax of one of the forms they required Apparently, they have lost or intentionally deleted parts of my file and records A company shouldn't be able to lose or delete records to cover blame of irreversible processes
Regards,
*** ***

While we regret the concerns expressed by *** ***, we understand that Borrower Experience Advocate Nate has recently sent him a formal response addressing his concernsHe should receive our response shortlyWe encourage *** *** to contact Nate, should any additional questions or concerns ariseAs always, please let me know if you have any questions
Thank you,
Wilbert P***
Borrower Experience Advocates
FedLoan Servicing | PHEAA

So I don't quite understand what's going on with my case, I would be happy if I could just start making the minimal payments ,but since I have opens this case fedloan has made sure that they sent me a later of faulting on my paymentsI never wanted to get out of payments, I just wanted to start them when I was told that I could, years after schoolThis is destroying my lifeI need credit to rent a house and they have destroyed mine while I have finally just got a jobthis so rediculous

While we regret the concerns expressed by *** ***, we appreciate the opportunity to resolve themSince receiving his concerns, Borrower Experience Advocate Nate has been working toward resolutionWe take all concerns regarding billing and customer service very seriouslyNate will provide ***
*** with a formal letter shortly, along with his direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert P*** ***
Borrower Experience Advocates
FedLoan Servicing | PHEAA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: The issue to my loan account has not been resolved It now states that my account is days past due and I am still in school as a full time student My school has even sent correspondence to this company stating that I am in school and they have rejected the correspondence from my school.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I have never heard from a Meghan nor do I have her contact informationAlso my employer is already listed in the Title One Database its just Fed Loan Servicing is refusing to acknowledge it, which is the whole complaint is aboutIts a shame they failed to read the actual complaintAs of right now I have yet to be contacted by anyone and no one from customer service can direct me to anyone by that name for there is nothing in my file that would allow customer service to even comment it on it.
Regards,
*** ***

While we regret the concerns expressed by *** ***
we appreciate the opportunity to resolve themSince receiving her concerns,
Borrower Experience Advocate Josh has been working toward resolutionWe take
all concerns regarding credit reporting and customer service very seriously
Josh
will provide *** *** with a formal letter shortly, along with his direct
contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert P***
Borrower Experience Advocate, Lead
FedLoan Servicing | PHEAA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: Each time I receive a response from Fed Loan Servicing, they increase our adjusted gross income amount they are using to tabulate my student loan monthly payment amountThere is a serious lack of competency with this departmentThe letter we received now says our ADJUSTED gross income for is $260,164. This amount would actually be our TOTAL gross income for if we had been working consistency the whole year for the same employer at our current salary and this is not the case. Even if this was an accurate amount, our income did not double so why would my loan payment more than double? My husband was unemployed for four months during the year and I took a $40,pay cut, and that was the only reason I requested a lower payment. Instead they doubled it with inaccurate information. It's clear they don't know the definition of ADJUSTED gross income. Even when they mention the $202,adjusted gross income from our tax return, as a means in a previous response to calculate or payment, they still come up with over $1400. Yet when I re-certified as required our adjusted gross income using this amount and documentation showing this AGI from our tax return in June, they kept my payment at $958.78. Again no consistency or response to anything.Fed Loan Servicing has been provided with letters and pay stub copies, as they requested which correctly show our adjusted gross income for is $136,544.06. They are not using this to tabulate my payment amount. This was what they asked for and should be used to calculate my monthly paymentThis matter has been going on for three months and if you can't resolve it, it's clear I will have to have our CPA and tax attorney address it. Unfortunately, I had to put my loan under the Public Service Student Loan Forgiveness plan in forebearance until I resolved this or we do our income tax return and can submit that. It will clearly show an even less adjusted gross income than our current paystubs for (which reflect $136,544.06) due to itemized deductions
Regards,
*** ***

While we regret the concerns expressed by *** ***, we
appreciate the opportunity to resolve themSince receiving his concerns,
Borrower Experience Advocate Nate has been working toward resolutionWe take
all concerns regarding balance disputes and customer service very
seriously. Nate will provide *** *** with a formal letter shortly, along with his direct
contact information, should any additional concerns arise
As always, please let me know if you have any
questions
Thank you,
Matt E***
Leader, Borrower Experience Advocates
FedLoan Servicing | PHEAAv

While we regret the concerns expressed by *** ***, we
appreciate the opportunity to resolve them. Since receiving her concerns,
Borrower Experience Advocate Ted has been working toward resolution We take
all concerns regarding customer service very
seriously,
and we recognize the challenges facing those requesting benefits under the Teacher Loan Forgiveness program. Ted will provide *** *** with a formal letter shortly, along with
his direct contact information, should any additional concerns arise, as well as an offer to serve as a direct point of contact to facilitate the processing of her application
As always, please let me know if you have any
questions
Thank you,
Matt E***
Leader, Borrower Experience Advocates
FedLoan Servicing | PHEAA

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I also talked a representative at the company in regards to the complaint and it would seem that it has been taken care of
Regards,
*** ***

While we regret the concerns expressed by *** ***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Wilbert has been working toward resolutionWe take all concerns regarding customer service and account communications very seriously
Wilbert will be providing a more formal letter shortly, sent by email, along with his direct contact information should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Matt E***
Leader, Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by Mr***, we appreciate the opportunity to resolve themSince receiving his concerns, Borrower Experience Advocate Diego has been working toward resolutionWe take all concerns regarding billing and customer service very seriouslyDiego will provide
Mr*** with a formal letter shortly, along with his direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert P*** III
Borrower Experience Advocates
FedLoan Servicing | PHEAA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:While the correspondence dated November 6, from My Fed Loan is a start it does not in any manner address my concerns nor the reason for why I filed a complaint and am seeking the assistance of the Revdex.comI have three points that I will lay out:1) The correspondence does not count the November payment towards PSLF:I had extra money in my account, paid because of a computer/system error with my fed loanIt kept showing up every month, I called my fed loan for a resolution on what I could doA representative ADVISED me to apply it to my monthly due amount and did not give me any other alternative or optionI was not advised at any moment that this would stop a full payment to be counted towards PSLF, which I had been pursuing since I would have NEVER agreed to applying this payment to my monthly due amount if the representative had explained to me that this would be an issueI have no incentive to pay additionally or in advance because pursuing PSLF is my main and only goal for several yearsThis issue had not been addressed by MrH*** or by My Fed Loan. 2) January payment not counted:I need further explanation about why this payment is outside of ECFDoes this payment cover December 2012? Would my last qualifying payment for PSLF is due in June 2023, can I conclude that my last day of qualifying work for PSLF would be on May 31, 2023? I remind My Fed Loan I have been employed with the federal government since January 2013. 3) May, June, July 2016- Administrative forbearance: I need further explanation about this. I applied to consolidate a few loans to qualify for PSLF resulting in loan sequence and There is no reason why the remainder of my loans namely sequence 3-and 14-were "paused" or placed on an administrative forbearance.There was an error by a my fed loan representative who erroneously consolidated all of my loans into one loan despite my clear instructions resulting in the loss of my PSLF progressThis was acknowledged by a loan manager, who went in and undid the erroneous consolidationAgain another clear error by a My Fed Loan representative, which negatively impacted my standingThis administrative forbearance was not requested by me and I would have been willing to continue paying my previously monthly payment amount.These are at a minimum of two errors made by My Fed Loan representative that no one has taken responsibility for and that now My Fed Loan is attempting to pass on the negative impact to me the consumerI respectfully request that these issues be addressed
Regards,
*** ***

While we regret the concerns expressed by *** ***, we understand that Borrower Experience Advocate Mikell sent a formal response to him on July 5, 2016, directly addressing his concernsThis response included Mikell’s direct contact informationWe encourage *** *** to reach out to Mikell with any questions or concerns
As always, please let me know if you have any questions
Thank you,
Wilbert P*** ***
Borrower Experience Advocates
FedLoan Servicing | PHEAA

January 26,
While we regret the concerns included in this inquiry, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent shortly,
along with our contact information, should any additional concerns arise
Best Regards,
Consumer Relationship Analyst Team
*** Servicing