Federal Army & Navy Surplus Inc

Complaint: [redacted]
I am rejecting this response because: Mr. S[redacted]'s statement is mendacious and is analogous to how wife beaters blame the wife for his physical assault against her: "SHE MADE ME HIT HER!"  In fact,  he proved my point that it is unfair to issue refunds to OUT-OF-STATE customers, but not to LOCAL customers. If he is allowed to do so,  then it is an indictment against Washington's consumer laws and that other ststes have laws that would NOT allow him to cheat their consumers.  Fair business dealing and equal treatment towards ALL CUSTOMERS mean that Washington IN-STORE RETAIL customers should be entitled to the same REFUND POLICY as OUT-OF-STATE customers. If he were an honorable veteran, he would NOT allow a minor refund issue tarnish his A+Revdex.com rating. Unlike Henry's twisted, false version of our conversation, I did state emphatically that his refusal to issue a refund was analogous to a [redacted] immigrant way of doing business because, in my experience,  they sell inferior products that break down and, like Henry, won't issue a refund. [Aside: I had a temporary assignment where the American business had to absorb the costs of inferior, broken [redacted] goods that were returned for refunds because the [redacted] refused. The returns were massive.] Therefore,  my statement, as an African American,  is not race-based,  but based on fact and empirical experience. I've purchased another duffle bag from [redacted], but I still want a refund because that's the proper way to do business when a customer is dissatisfied  with a purchase in Washington and in AMERICA! This is the real reason why "big box" [online] retailers like [redacted] and [redacted] swallow up "mom and pop" stores like Henry's-- they allow dissatisfied customers to return products for refunds. If Henry had not unprofessionally and angrily hung up on me, I would have accepted the alternative option of in-store credit. The products in the store is any former military person's dream, but I don't want to patronize this business ever again.  As a 61-year old African American female who know and feel racism when it rears its ugly head, to make a real race-based comment, I don't patronize businesses or business people like Henry who dismissively, arrogantly, and impudently treat me, my money or my business like a [redacted]!  To his credit, his response and refund refusal is indicative of providing me with the royal [redacted] treatment. Since he wants to play the "race card" as his ONLY asinine defense,  I'll pull the tRump card as the  only logical explanation as to why he adamantly refuses a refund [pun intended].This should not be a military macho male versus a female impasse or standoff,  but a legal and business matter that pertains to fair dealing and an equal refund policy to online,  mail order,  and especially LOCAL IN-STORE customers. I will return this dead soldier's [read: bad karma, which is a revered Asian philosophical concept] duffle bag back to Henry for a REFUND. [Aside: Why doesn't the U.S. government return these bags to the dead soldier's families for sentimental purposes?]If he refuses a refund, I will leave the bag at his store's doorstep so that any had karma will be on his head,  not mine!
Sincerely,
[redacted]