Feathered Nest

Initial Business Response / [redacted] (1000, 15, 2014/10/06) */ On Sept 9, Mediacom went out on a service call to [redacted] home to check serviceNo problem was found and the service was found to be functioning properlyNo additional calls into customer service have been madeI will assume that this issue is resolved Respectfully, [redacted] ***

Initial Business Response / [redacted] (1000, 11, 2014/09/16) */ Mr [redacted] had a service call to correct the issue scheduled for 9/11/When tech called to notify he was on his way, Mr [redacted] cancelled the service call stating that the service was working fine and that there was no need to come out Respectfully [redacted] Initial Consumer Rebuttal / [redacted] (3000, 15, 2014/09/17) */ I have not had the company address my problem individuallyIt took my neighborhood to call to get someone out here to fix the problemThis company does not care about the service they provideI would still like the Revdex.com to try to contact Mediacom to have my problems addressed Final Business Response / [redacted] (4000, 17, 2014/09/19) */ The issue causing Mr [redacted] 's concern was thought to be part of an area problem that has been corrected As for Mr [redacted] 's issue itself- we would be happy to address this as an isolated issue if the issue is still occuringHowever when we phoned Mr [redacted] to go out to his home, he cancelled the call with the technician stating that everything was working and okay Apparently Mr [redacted] was part of an outage on 9/17/and has now scheduled for technician to come out and check his service againThe trouble call is scheduled for 09/22/ Mediacom is happy to assist Mr [redacted] in any way possible Respectfully, [redacted] Final Consumer Response / [redacted] (4200, 19, 2014/09/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Im understand the ONE problem to them has been fixedHowever, I have been still having problems off and onThe reason I canceled my appointment is becuase the tech explained how busy they were and HE (not Mediacom) offered his personal number for me to call if I continued to have a problemThe very next day I had a problemCalled Mediacom and they scheduled a tech to come out next weekI texted the tech and a guy was out that dayHad to put in a new lineMy question is; after ALL the phone calls not only by meself but all my neighborsNo one figured out that there was a line problemNor has no one offered explanation to why there is an on going problemI had to contact the Revdex.com and MAG to get something done

Initial Business Response /* (1000, 15, 2014/10/06) */
On Sept 9, 2014 Mediacom went out on a service call to [redacted] home to check service. No problem was found and the service was found to be functioning properly. No additional calls into customer service have been made. I will assume...

that this issue is resolved.
Respectfully,
[redacted]

Initial Business Response /* (1000, 11, 2014/09/16) */
Mr. [redacted] had a service call to correct the issue scheduled for 9/11/14. When tech called to notify he was on his way, Mr. [redacted] cancelled the service call stating that the service was working fine and that there was no need to come out. ...


Respectfully
[redacted]
Initial Consumer Rebuttal /* (3000, 15, 2014/09/17) */
I have not had the company address my problem individually. It took my neighborhood to call to get someone out here to fix the problem. This company does not care about the service they provide. I would still like the Revdex.com to try to contact Mediacom to have my problems addressed.
Final Business Response /* (4000, 17, 2014/09/19) */
The issue causing Mr. [redacted]'s concern was thought to be part of an area problem that has been corrected.
As for Mr. [redacted]'s issue itself- we would be happy to address this as an isolated issue if the issue is still occuring. However when we phoned Mr. [redacted] to go out to his home, he cancelled the call with the technician stating that everything was working and okay.
Apparently Mr. [redacted] was part of an outage on 9/17/14 and has now scheduled for technician to come out and check his service again. The trouble call is scheduled for 09/22/14.
Mediacom is happy to assist Mr. [redacted] in any way possible.
Respectfully,
[redacted]
Final Consumer Response /* (4200, 19, 2014/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Im understand the ONE problem to them has been fixed. However, I have been still having problems off and on. The reason I canceled my appointment is becuase the tech explained how busy they were and HE (not Mediacom) offered his personal number for me to call if I continued to have a problem. The very next day I had a problem. Called Mediacom and they scheduled a tech to come out next week. I texted the tech and a guy was out that day. Had to put in a new line. My question is; after ALL the phone calls not only by meself but all my neighbors. No one figured out that there was a line problem. Nor has no one offered explanation to why there is an on going problem. I had to contact the Revdex.com and MAG to get something done.