FCA Canada Reviews (%countItem)
FCA Canada Rating
Address: P.O. Box 1621, Windsor, Ontario, Canada, N9A 4H6
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5 year old vehicle with engine issues, known to be a common issue with said vehicle, refusal to repair
I bought a 2014 Dodge Grand Caravan from a Dodge Dealership 2 years ago. A couple of weeks ago, my check engine light came on, with a cylinder 2 misfiring issue. As it turns out, the entire left cylinder head needs to be replaced, a common issue with this engine. This engine has extended warranty's for the 2011, 2012, and 2013 version. The exact same issue, the exact same year, and they refuse to help with a product that is clearly faulty. All I ask for is for them to repair an issue that is reoccurring in their product, to which they've declined. This makes me want to never buy a Chrysler vehicle again. I have a 5 year old vehicle with a failing engine, and no one wants to own up to the mistake.
I believe Chrysler has a responsibility to pay for the repair. My vehicle is 5 years old with 130k on it. If it was 1 year younger, I would be covered by their extended warranty. Exact same engine, exact same problem.
We appreciate this matter being brought to our attention.
We realize that vehicle service expenses cannot always be predicted and as such, they are often disappointing to the vehicle owner. Within warranty parameters, we will not hesitate to assume the repair costs; however, after the warranty terms have been exceeded, charges must be accepted by the vehicle owner
We have been in contact with our customer and believe this matter to be resolved.
(The consumer indicated he/she ACCEPTED the response from the business.)
As it stands, FCA Canada and the dealership which I purchased the vehicle have come up with a solution that I'll deem acceptable so long as it is seen through to the end. Both FCA Canada and the dealership (***) have agreed to split the quoted price down the middle. I understand that these situations can get complicated and I appreciate the willingness of FCA Canada and *** to work with me on it.
A failed safety recall repair still caused my rear diff to break and not covered by manufacturer.
On 02 November 2018 my ***'s rear differential violently broke on the highway while travelling at 100km/h. I pulled off the highway and proceeded to call a tow truck and get towed to ***, the tow was $126. At 15:06 that same day an invoice was open and a mechanic looked at my truck stating " noise coming from back. Found noisy rear differential. Removed cover for inspection, found worn pinion bearing and loose pinion nut. Diff needs to be fully rebuilt." The quote for repair was for $4500 roughly. I explained that I had a safety recall fixed 3 years prior that was supposed to stop this SAFETY recall issue from happening, the service advisor agreed as did the manager and continued to push my issue to Fiat Chrysler Canada. After waiting just over a week I called and *** said I was denied and to call Chrysler Canada which I did. After getting through I was told my case manager would look over my case and put me on hold, after 20 minutes he said im sorry but your warranty is up on that part as it was only for 2 years. A safety recalled part had only 2 year warranty? He proceeded to say yes sire. I then stated that the part did not break it came loose, which is what the repair was supposed to prevent but did not. I was then told there was nothing they could do for me and that if I think the recall was not fix properly that I should take it up with the dealership and that was it. Head office told me to take it up with a dealership, unbelievable. I told *** I will never pay that amount of money as I myself am a mechanic and that price was ridiculous as was the $176.01 bill I had received from them to just look at my truck. Because of the cost I got my truck towed to a private owned business named Obsessive Compulsive Diesel ltd That completed the repair at half the cost and provided me 1 year warranty. The repair cost $1954.80, again due to improper safety recall fix not covered. I have all receipts including my car rental that was not covered of $142.44. My truck has only 133000, 132330 at the time of breakdown, no truck should only be guaranteed to 132000 kms it is ridiculous.
Details: ***
Vin:***
Case account # ***
All my payments were made by either visa or debit. My *** service advisor was ***. I have made no other attempts to talk to Chrysler Canada and have not yet gone to the media or transport Canada.
The resolution I am seeking is to be refunded my money in whole of all repairs and hassles I had to go through in being denied a failed safety recall repair which is in total $2399.35, or to be given the quoted amount of $4500 that *** quoted the repairs to be, or have my truck bought back at high blavk book value as I no longer want a Chrysler manufactured vehicle due to poor customer service.
We realize that vehicle expenses cannot always be predicted and as such, they are often disappointing to the vehicle owner. As the manufacturer, we offer the assurance that there is no hesitancy on our part to comply with the provisions of our warranty or an active recall campaign; however, repairs required outside of the vehicle's warranty parameters or unrelated to a recall campaign will remain the owner's responsibility.
In order to better understand our customer's concern we have reviewed this matter with the dealership's Service Manager. We have also attempted to follow up with our customer to provide a more detailed explanation of our position. The *** recall was completed on May 31, 2014. Regrettably, the recent rear differential repair was not found to be related to the *** recall and, therefore, cannot be considered for reimbursement.
Our primary goal is the satisfaction of our customers, although pursuing this objective may not always include the relief expected in a particular situation. We apologize for the inconvenience the customer has encountered and regret that we are unable to grant the customer's request for reimbursement.
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not except their response simply because the fault is in fact due to a failed safety recall repair, deny this as they may but the mechanic in his diagnostic findings stated yhe rear axle pinion nut was loose. The safety repair that chrysler canada currently has DOES NOT WORK and myself along with other *** drivers have had our differentials dynamite even though such SAFETY DEFECTS have been so valled fixed. I have the the diagnostic finding, and all paperwork and will push this issue further. As a *** member I have sold my dodge *** and advised all other service members to do the same as they are not reliable especially thise with said gixed pinion nut recall. Thank you for your time and again not listening or investigating into this issue not just for me but ram owners as a whole.
We certainly regret any dissatisfaction with our position regarding the rear differential repair. Based on a second assessment of this file, it was concluded that the appropriate measures had been implemented and the information provided was accurate.
It is also regrettable to learn of the customer's intent to dismiss us as his automotive supplier. Our objective is to maintain a high quality standard for the products and the service we provide. It is truly unfortunate that our customer has not found this to be the case. We are, however, hopeful that our future products and developments may lead him to choose us again.
Once again, we apologize for the inconvenience our customer has encountered, however, our position remains as stated in our reply of January 3, 2019.
. When there is a problem you are forced to deal with case managers (***) who place zero emphasis on assisting their customers. I had the misfortune of dealing with *** and *** and will not be buying another FCA vehicle due to their *** service.
We regret any dissatisfaction with the position taken by FCA Canada regarding your concerns. Based on a second assessment of your file, it was concluded that the appropriate measures had been implemented and the information provided by FCA Canada was accurate. We ensure that our vehicles are operating as designed, and that our warranty terms are always observed. Respectfully, FCA Canada's position remains as stated in our reply of December 12, 2018. It is also regrettable to learn of your intent to dismiss FCA Canada as your automotive supplier. Our objective is to maintain a high quality standard for the products and the service we provide. It is truly unfortunate that you have not found this to be the case. We are, however, hopeful that our future products and developments may lead you to choose FCA Canada again.FCA Canada and our dealers are concerned with your satisfaction, and we will make every reasonable effort to ensure that it is achieved.
My *** had a bent lifter as it was told to me. With 15,000km on it. I brought it in to the dealership of purchase. After a diagnosis and several days of back and fourth with Chrysler they were told the warranty would not cover the issue. The warranty states full power train up to 100,000km with other components covered until 60,000km. Neither of which have been reached yet. I had to put the claim on my collision for my insurance consequently losing my discount and causing a significant increase in my cost of insurance by $3100 over three years! This is not ok. I pay biweekly for this vehicle and they should stand behind their products. They called it water intrusion with no explanation of where water came from. Please help!
Product_Or_Service:
Refund I would like to be compensated (refunded for my deductible) and also *** payed back for the cost of the repair so I can have my discount back. Thanks
There is no hesitancy on our part to comply with the provisions of our new vehicle warranty; however, as noted in the warranty information booklet, coverage applies to factory defects only. Damage or failures attributed to any other source will remain the customer's responsibility.
We have followed up with the customer to provide a more detailed explanation of our position. Our primary goal is the satisfaction of our customers, however, pursuing this objective may not always include the relief expected in a particular situation.
We apologize for the inconvenience the customer has encountered and regret that we are unable to grant the customer's requests.
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not acceptable. One lifter was bent but there are 4 cylinders so how did water get into one cylinder and the others we fine. They are all the same level. They are saying the only way a lifter could bend would be to take on water. So I get blamed? How fair is that. Perhaps your vehicles aren't solidly built and can not withstand the rain storms we encounter here on the west coast. I should be able to drive my vehicle on the hwy where ever and whenever needed no matter the condition. Especially being a 4 wheel drive. I will not be satisfied until they can tell me exactly where the water came from until then they have no proof that it isn't the structure and build of this particular vehicle. ***. There is no actually proof that the lifter didn't get bend for any reason let alone the claim of 'water intrusion' these things can happen. They are moving parts don't try to tell me there's no other way they could bend. This issue needs to be fixed. ***. I don't appreciate having to foot the bill for a brand new vehicle that I pay a hefty amount for. I would highly suggest the company find some hard evidence of how the water got in and once that happens prove that it was a fault of the operator. Until then in my opinion this is there issue there manufactured vehicle and it is theirs to repair without a cost to the costumer or ***. Stand behind what you build. I would be easy for the company to claim that any defect isn't a manufacturer issue and pass it up as fault to the customer quite frankly I don't buy it.
We must respectfully advise that our position remains as stated in our reply of January 30, 2018. As indicated in the Warranty Information Booklet, coverage applies to factory defects only. Damage or failures attributed to any other source will remain the customer's responsibility.
Warranty limitations are not unusual with most consumer products. We apologize for the inconvenience and expense the customer has encountered; however, we must respectfully decline the customer's request for reimbursement of her insurance deductible or compensation for any increase in her insurance premium.