Faulkner Pontiac Buick GMC

Repeatedly, Faulkner has "fixed" things, only to make them worse, or still leave them brokenThey give us the run around on certain price guarantees as well

I was receiving emails from Faulkner asking to purchase my lease back so they could resell on their pre owned lot where they were low on inventoryIn exchange they will put me in a new lease early for around the same costsI also had previous emails asking me if I was interested in trading in my lease for a new model again around the same costI did not seek this outThey sought me outThis is not my first lease so I knew I would need things to clear the exchangeI went to my mechanic and paid for things like new tiresI expressed this in my communication with the dealership when arranging my appointmentMy lease terms were laid out in the emailsI arrived for my appointment spent a great deal of time going through the application and seeing the new lease that was equivalent to my current leaseI was asked for my keys to have my car checkedThat was the first clear indicatorNo one ever checked my carAfter waiting even more time, the sales rep came back and told me they c

To whom it may concern:
We have provided the jack and tools to the customer at no charge and were not aware they were missing when he purchased it

We settled with the customer. He is satisfied. Thanks,Pat D***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]