Faucet Shark, Inc.

My experience similar to recent reviews. No email or phone communication other than the original emailed order confirmation to my web order. No response to two emails and two phone messages. No shipment of supposedly in stock parts in a week's time. At least they didn't charge my credit card...yet. This is truly a no star review for a no star business.

I ordered a part showed up seven weeks later. You cannot cancel a order! You will not get a response if you email them. They do not answer there phones. So if you need a part contact your LOCAL plumbing supply house. They will help you in the same day and you don't have to worry about these SOB"S. And they should a negative star.

I ordered a part never have received it. No one works there. Have not received my money back and no response. Reported to the BBB. The only response I got back was they cannot reach them either. They are a scam and need to be investigated for running a false web site. Make sure you are dealing with a reputable company before buying something

I got ghosted! I ordered a sink rebuild kit and was sent 3/4 of the kit and a scribbled note claiming there was more coming (#85112). It never came. If there's problem they could let me know.
Five clear emails, six polite phone messages later - I received zero communication. Silence. Either send me my parts or send me my refund!?! At the very least they could communicate with their customers whose money they have.

I ordered a faucet spray head for my kitchen that was supposed to work with my Grohe faucet. Took weeks to arrive but finally did. I tried it immediately and it did not fit my faucet. Tried calling the company multiple times - could not get through to anyone.
Tried sending message about the return more than once and never heard back from anyone! Now I see that they have added a long list of items that they do not accept returns on. That list was not there before. Feel like this is nothing but a scam!

The worst of the worst, I placed order( order # 70474 ) and 50 days later nothing but they took the money right away, I try to reach them but there is no way to get to them, just found out that I lost of of my good customers because I have no part...so damn frustating!

I should have checked reviews but I saw the parts I needed reasonably so I placed my order. Like most here there has been no communications since and no parts either. I have reached out several ways and have filed a complaint with paypal so hopefully after several months I may get my refund. Luckily in my case it was a small order however I will do what I can to make sure they don't keep the $$.

I placed Order #56376 on 9/23/2019 for a Kohler 85086-CP flush lever. My credit card was charged promptly but neither the item nor any communication was received. I have contacted Faucet Shark at least 3 times to date. A formal complaint with authorities is in order and will be filed shortly.
R. Olsen

Horrible company, just like all the other reviews say. They took the payment and never delivered the product, and do not respond to any form of communication. If ever in Chicago I'll stop into the store and have a "chat ".

If there was a zero star rating this would be more appropriate. I am a facility maintenance director for our local YMCA and was trying to get shower handles for our facility. Faucet Shark was quick to charge my credit card, but failed to deliver or communicate when delivery would be expected. The order I placed was back on September 23rd and the date now is Oct 29th and I still have not received the product. I tried calling the number on the web site several times and emailed the company. Due to the lack of response, I do not think anyone works in the customer service department of this company. I received my credit card statement the other day and it shows they took the money. What a way to treat a non-profit organization. Great Customer Service, NOT!

The Chicago Faucets item ordered ships in about weeksCustomer did not allow specified time to pass before filing complaintWe have issued a full refundThe customer did not have the patience to wait until the order shipped in the specified time frame.The Chicago Faucets W4W-DB6AE1-317ABCP has a week lead time - and there was a holiday during this duration.Not to worry, we have refunded the customer in full.REFUND ID: TransID [redacted]

I placed an order over a week ago, my credit card charged and I have not heard anything from you. I'll wait another week before I cancel my order and get my refund.

If you live in Chicago and can go into the store you might be okay, but if you order something online you will be lucky to get your order.
I ordered a part online from them months ago and it still has not shipped. I have called and called and called and called and never once has anyone answered the phone. I have left message after message after message after message, and no one has ever returned my phone calls. I recently tried contacting them via email hearing some customers had gotten a response that way, but no luck there either.
When looking online I see bunches of complaints and find that the BBB has given them the boot and no longer allows them to be a member do to the number of complaints and the number of unresolved complaints.
If you can walk into the store and buy what you want, this place might be fine, but if you are looking to buy something online, don't hold your breath you will ever receive it. Some day it might arrive, but since the company doesn't respond to phone calls or emails I'm not optimistic.

Buyer beware - Faucet Shark adheres to a return policy that requires return within 10 days. This is far too strict for the types of products they sell given the high likelihood that a contractor will have to be arranged to install the product. I got stuck with an unused Dornbracht ceramic valve that was $90. Shark indeed!

The customer's order was shipped directly from the manufacturerGerber (the manufacturer) shipped the item to the incorrect addressWe contacted Gerber and had them send a 2nd shipment. At this point, we are comfortable issuing a full refundWe prefer our customer to be happy. We have
successfully issued a refund in full for $22.41 REFUND TRANSACTION ID: *** Apologies for any inconvenience

I ordered an item on January 1, 2019. As of January 18 I have not received the product. Despite emails to the appropriate Faucet Shark customer email box and at least 3 voicemails left, I have had no response.

The cost of the item was debited from my account on Jan 1, but as of now I have no product, no update on the status of my order, and no response to my multiple inquiries with the company.

I strongly advise shoppers avoid Faucet Shark.

The Chicago Faucets item ordered ships in about 2 weeks. Customer did not allow specified time to pass before filing complaint. We have issued a full refund. The customer did not have the patience to wait until the order shipped in the specified time frame.The Chicago Faucets W4W-DB6AE1-317ABCP has...

a 2 week lead time - and there was a holiday during this duration.Not to worry, we have refunded the customer in full.REFUND ID: TransID [redacted]